Roles & Responsibilities
1. Patient Care & Communication
Maintain a professional appearance and ID badge.
Greet patients courteously and warmly.
Use positive body language and maintain a friendly demeanor.
Collect the Patient Movement Form and inform patients about the next steps (NCT/AR/refraction).
Call patients systematically for their turn.
Explain NCT/AR procedures and address patient queries professionally.
Take thorough patient history before diagnostics.
Counsel patients on eye health and contact lens hygiene.
2. Refraction & Diagnostic Procedures
Clean and sanitize the NCT/AR machine in front of the patient.
Change chin rest paper after every patient.
Follow the 5-step accuracy protocol for refraction.
Conduct and analyze vision tests.
Diagnose common sight problems (myopia, hyperopia, astigmatism).
Screen for eye diseases (e.g., Glaucoma, diabetic retinopathy).
Perform advanced techniques like cycloplegic refraction, fogging, and JCC.
Use refraction tools: autorefractors, retinoscopes, phoropters, trial lens sets.
Refer eligible patients to Lasik counselling department.
3. Patient Management & Treatment
Offer treatments like vision therapy and low-vision rehab.
Provide pre- and post-operative eye care.
Accurately record all findings and procedures in EMR/registers.
4. Training & Administration
Train interns and BSc students in clinical procedures.
Maintain attendance and leave records for students.
Allocate monthly postings for MSc candidates.
Participate in weekly meetings to discuss issues and improvements.
Deliver lectures to BSc Optometry students.
Additional duties
1. Patient Counselling & Support
Greet patients warmly and courteously.
Verify details in EMR and understand doctor's notes.
Clearly explain diagnosis, cataract surgery, risks, benefits, and alternatives.
Educate patients on IOL options (monofocal, multifocal, toric) and expected outcomes.
Address patient concerns professionally and empathetically.
Discuss costs, packages, and payment procedures.
Confirm doctor schedules and book surgery dates.
Provide pre-op instructions, lab orders, and printed materials.
2. Pre- & Post-Surgery Coordination
Update EMR, Zoho CRM, and maintain proper documentation.
Ensure complete counselling and update Medic/CRM systems.
Coordinate with OT for lens availability and preparation.
Submit surgery checklists to the ward and reception teams.
Call patients before surgery to confirm attendance.
Follow up with patients post-surgery to ensure recovery.
Visit wards on surgery days for monitoring and clarification.
Maintain and manage the follow-up patient list effectively.
