Participate in rotational weekend on-call availability; establish operational BCP plans.
Support the formulation and execution of training. Support review teams, assisting in driving process improvements for operational scale and quality.
Collaborate with content and AI policy leads on program implementation, managing risks and developing roadmaps for adoption across teams.
Partner with regional Ops to drive operational excellence in the support process. Ensure teams collaborate on internal consults and process ownership.
Lead detailed root cause analysis for known issues and roadblock. Initiate pro-active actions to avoid issues from happening.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
7 years of experience in data analytics, trust and safety, policy, cyber-security, or related fields.
3 years of experience in process improvement.
3 years of experience in automations.
Preferred qualifications:
Master's degree, PhD, or equivalent practical experience.
Experience working on executive escalations and remediations.
Experience in trust and safety or developer relations, customer support.
Experience working with global distributed teams.
Excellent written and verbal communication and presentation skills, with the ability to influence cross-functionally at various levels.
