Job Description:
In Scope of Position based Promotions (INTERNAL only)
Job Title:
Operations Support (S2P/P2P Focus)
, Associate
Location: Jaipur, India
Role Description
The Manager – Customer Support (S2P/P2P) is responsible for leading high volume Procure-to-Pay operations while supporting upstream sourcing activities. This role ensures seamless support across sourcing, supplier onboarding, contracting, procurement operations, invoicing and payments while delivering high quality customer and vendor experience.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
Lead and oversee the Source to Pay customer support team, ensuring high levels of service delivery and issue resolution.
Manage purchase requisition/ purchase order processing, invoice processing, payment tracking, and discrepancy resolution while maintaining high accuracy and compliance with company policies.
Provide support for Source to pay (S2P) upstream processes, third party risk management, contracting, supplier onboarding.
Manage customer/vendor support helpdesk for procurement and AP related queries.
Manage escalations and act as the primary point of contact for critical customer support matters.
Ensure SLA/KPI adherence for turnaround time, accuracy and service quality.
Collaborate with cross-functional teams including procurement, finance, and IT to streamline workflows and resolve complex issues.
Prepare and present regular reports to senior management on support metrics, customer feedback, and improvement plans.
Your skills and experience
Experience
Education: A bachelor’s degree in business, Supply Chain Management, or a related field is typically preferred.
Experience: 7+ years of experience in P2P Accounts payable, supply chain management, or a related field is often required.
Skills
Strong expertise in Procure-to-pay (P2P) with working knowledge for Source-to-pay(S2P)
Hands-on experience with ERP/procurement tools such as SAP ERP, SAB Ariba, Coupa
Microsoft app (Excel, power point)
Excellent analytical and problem-solving skills.
Good communication skills and the ability to work collaboratively with different teams.
How we’ll support you
Training and development to help you excel in your career.
Coaching and support from experts in your team.
A culture of continuous learning to aid progression.
A range of flexible benefits that you can tailor to suit your needs.
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.html
We strive for a
culture
in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
