Location:
Bangalore
Experience:
2-4 years
Job Summary:
Turno is looking for a skilled Credit Operations Executive to support our mission in the energy transition space. The primary objective for this role is to manage end-to-end credit workflows, encompassing rigorous KYC protocols, detailed valuation of loan paperwork, and the execution of telephonic verification (TVR) to ensure operational excellence.
Key Responsibilities:
Authenticate the identity of applicants while maintaining strict adherence to all statutory and regulatory guidelines.
Perform comprehensive vetting of KYC artifacts, including legal identification, residency documentation, and financial standing records.
Maintain high data integrity by updating internal systems with precise and current customer profiles in a timely fashion.
Conduct technical reviews of lending instruments such as master agreements, promissory notes, and various collateral contracts.
Uphold rigorous compliance standards aligned with both organizational policies and external industry mandates.
Lead TVR communications, ensuring customers receive professional, prompt, and factual information regarding their applications.
Confirm that all required documentation is present and accurate to facilitate seamless processing.
Address and mitigate customer grievances with a high degree of courtesy and professional competence.
Requirements:
Relevant qualification in Finance, Accountancy, or a relevant academic discipline.
At least 2 to 4 years of professional experience specializing in credit management or loan validation processes.
Demonstrated capability in managing telephonic verifications and successfully navigating customer resolution scenarios.
Deep functional understanding of operational credit frameworks and regulatory compliance for financial services.
The ability to thrive in high-pressure environments while consistently hitting operational targets.
Fluency and professional proficiency in Hindi is an essential prerequisite.
