About the Role:
The NOC Technician is responsible for monitoring and maintaining the health and availability of network, infrastructure, and application systems in a 24x7 operations environment. This role combines Network Operations Center (NOC) responsibilities with Level 1 (L1) support and Service Desk activities, serving as the first line of defense for incident detection, troubleshooting, and resolution.
The role involves proactive monitoring, handling alerts, managing incidents and service requests, and providing timely support to end users while ensuring adherence to defined SLAs. The NOC Technician collaborates closely with engineering, operations, and support teams to maintain system reliability, minimize downtime, and improve overall service quality.
Responsibilities
:
Monitor and maintain the health of network and system infrastructure through daily reviews and proactive checks
Add or remove devices from monitoring tools based on operational requirements
Track and report on the status, availability, and performance of all monitored systems
Respond promptly to requests for onboarding new systems, devices, or services into monitoring
Configure and manage monitoring tools, alerting mechanisms, and escalation workflows
Log, categorize, prioritize, and manage incidents and service requests using ITSM/ticketing systems
Act as the first point of contact for users, providing timely updates and support for service desk tickets
Perform initial triage, troubleshooting, and resolution of Level 1 incidents and user-reported issues
Escalate and route unresolved or complex issues to appropriate L2 teams, ensuring proper documentation and follow-through
Track incidents and service requests through to closure while adhering to defined SLAs
Troubleshoot network and infrastructure components including routers, switches, firewalls, VPNs, and voice systems
Provide Level 1 support for applications, including Informatica workflows
Support end-user issues related to access, connectivity, and basic application functionality
Collaborate with operations and engineering teams to validate alerts and reduce false positives
Support patching activities, scheduled maintenance, and change/release management processes
Maintain accurate documentation of incidents, resolutions, and operational procedures
Identify recurring issues and contribute to continuous improvement of monitoring and incident management processes
Looking For
6–12 months of experience in NOC, IT operations, or infrastructure support environments
Basic hands-on exposure to monitoring tools and data center technologies
Ability to work in a 24x7 operational environment with flexible/non-standard business hours
Strong interest in infrastructure monitoring, incident management, and troubleshooting
Mandatory Skills
A. Technical Skills
Basic understanding of networking protocols (TCP/IP, SSH, SFTP, HTTP)
Hands-on exposure (6-12 months) to monitoring tools such as SolarWinds, Dynatrace, Pingdom, or similar
Basic data center knowledge including exposure to technologies such as Windows, Linux, Cisco, VMware, Oracle, Public Cloud, or HCI
Foundational knowledge of virtualization and cloud technologies
Basic understanding of VoIP technologies
Familiarity with ITSM concepts and ticketing systems
B. Soft Skills
Strong troubleshooting and analytical skills with a structured problem-solving approach
Ability to multitask and prioritize workload effectively
Strong written and verbal communication skills
High attention to detail and accuracy
Ability to work independently and take ownership of tasks
Willingness to learn and adapt in a fast-paced environment
Good to Have Skills
Exposure to automation or basic scripting (e.g., Python, Shell scripting)
ITIL certification or familiarity with ITIL practices
Certification in networking or related IT domains (e.g., CCNA, CompTIA Network+, etc.)
Diploma, or Bachelor's degree in IT, Computer Science, or a related field (preferred)
Work Model: Onsite (Work from the office all days)
Working Hours: 24x7 rotational shifts including nights, weekends, and holidays
