NOC Team Lead

About the Role The NOC Team Lead (L2) will lead Network Operations Center (NOC) teams to ensure 24x7 monitoring, incident response, and infrastructure reliability. This role is responsible for managing day‑to‑day NOC operations, handling critical escalations, driving continuous improvement in monitoring and incident processes, and mentoring team members to deliver high‑quality operational support. Responsibilities Lead NOC operations across shifts to ensure reliable 24x7 monitoring and incident remediation Act as the technical escalation point for critical and high‑severity incidents Coordinate and manage major incident response, including stakeholder communication and post‑incident reviews Optimize monitoring tools and implement automation to reduce alert noise and manual effort Collaborate with engineering teams and external vendors to resolve recurring infrastructure issues Oversee onboarding, training, and mentoring of NOC engineers Develop, maintain, and continuously improve runbooks, SOPs, and escalation procedures Produce daily and weekly operational reports, including trend analysis and service health insights for leadership Ensure adherence to ITIL‑aligned incident, escalation, and communication processes Drive continuous improvement in monitoring, incident handling, and documentation standards Looking For 2–5 years of experience in NOC or Network Operations, with leadership or escalation responsibility Experience leading or acting as an escalation point within a NOC or Network Operations environment Strong operational mindset with the ability to manage incidents under pressure Proven ability to balance people leadership with hands‑on technical responsibility Mandatory Skills A. Technical / Functional Skil ls Experience working in NOC or Network Operations environments Hands‑on experience with monitoring tools such as SolarWinds, Dynatrace, Pingdom, StatusPage, or similar Strong understanding of incident lifecycle management and ITIL processes Working knowledge of CMDB and service/dependency mapping Experience with Application Performance Monitoring (APM) and service health monitoring Understanding of hybrid environments (on‑premises and cloud) B. Leadership & Soft Skills Strong analytical and problem‑solving skills Ability to prioritize effectively in high‑severity incident scenarios Proven leadership, communication, and stakeholder coordination skills Ability to mentor and guide NOC engineers across shifts Good to Have Skills Experience driving automation in monitoring or incident response workflows Exposure to cloud platforms and large‑scale enterprise infrastructure Experience preparing executive‑level operational reports   Associate’s or Bachelor’s degree in IT or a related field (preferred) Role involves working in a 24x7 operational environment Flexibility across shifts may be required based on business and incident demands .