Role Objective
To monitor network infrastructure, handle incidents, and ensure high system uptime
Key Responsibilities
Network & System Monitoring
Monitor network devices, servers, and applications using NOC monitoring tools
Track system performance, uptime, and availability in real-time
Identify and respond to alerts, anomalies, and outages
Incident Management (ITSM)
Log, categorize, and prioritize incidents in ITSM tools
Escalate unresolved or critical issues to L2/L3 teams
Maintain detailed incident records and updates
Troubleshooting & Support
Perform initial (L1/L2) troubleshooting for network and system issues
Coordinate with internal teams, ISPs, and vendors for resolution
Performance & Reporting
Monitor bandwidth utilization, latency, and system health
Generate daily/weekly incident and uptime reports
Assist in root cause analysis (RCA) for recurring issues
Education & Experience
BSc-IT / Diploma / BE / BTech or equivalent
2–4 years of experience in NOC / Network Monitoring / IT Infrastructure roles
