NOC Engineer (Tier 2)
Locations & Number of Openings
Delhi
Jaipur
Pune
Chandigarh
Experience:
4 years
Certification:
ITIL v3 (required)
Job Description
We are seeking a
NOC Engineer (Tier 2)
to join our growing operations team. You will handle escalated network/infrastructure issues, ensure high availability, and collaborate with Tier 1 for seamless service delivery.
Key Responsibilities
Monitor and maintain network devices, servers, and services for performance and reliability.
Troubleshoot and resolve escalated incidents (L2-level), collaborating with Tier 1 and Tier 3 as needed.
Perform root cause analysis and recommend corrective actions.
Follow ITIL processes for Incident, Problem, and Change Management.
Provide guidance and mentoring to Tier 1 engineers on operational best practices.
Preferred Skills & Tools Experience
Network & Infrastructure Monitoring
: vTeMIP+FAS, UCA+UOC, NNMi+NA, BPM+RUM+DIAG
IT Operations & Automation
: SMAX+AM, OBM+OPTIC+BVD, CIT+UCMDB, SA+OO
Virtualization & Systems
: VMWare, Windows/Linux server systems
Data Center Infrastructure
: DCIM systems (monitoring chiller plants, AHU, HVAC & PAC)
Qualifications
4+ years
of experience in a Network Operations Center or similar environment.
ITIL v3
certification (required).
Strong understanding of network protocols, routers, switches, and monitoring tools.
Hands-on experience with ticketing systems, incident escalation, and performance tuning.
Excellent communication and analytical skills.
Additional Details
Collaborative work environment with opportunities for skill development.
May involve 24/7 shift or on-call rotations.
How to Apply
Send your CV to
shreyag@aeroqube.com
with the subject line “NOC Engineer (Tier 2) – [Preferred Location]
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