Act as a first responder for faults and outages on Google's production network. Diagnose, troubleshoot, and resolve complex network issues to restore service and maintain network health.
Ensure adherence to network repair Service Level Objectives (SLOs). Perform root cause analysis on network incidents and implement corrective actions to prevent future occurrences.
Identify opportunities for and contribute to the development of automation and tooling to improve repair times and reduce manual effort.
Collaborate with internal teams and external vendors to manage and resolve network issues.
Monitor network health and identify potential risks or performance degradation. Participate in an on-call rotation to provide 24/7 network support.
Minimum qualifications:
Bachelor's degree in Network Engineering or Telecom Engineering, a related technical field, or equivalent practical experience.
2 years of experience in DWDM or TCP/IP or system design operations methodology.
2 years of experience in IP Networking, and key networking protocols like TCP/IP, OSPF, BGP, MPLS, ISIS, SDN, etc.
2 years of experience in telecommunications working with network infrastructure, transmission systems, layer2/3 routers, and data services.
Experience in network operations, systematic troubleshooting in IP and optical environment.
Preferred qualifications:
Certifications in network (e.g., CCNA/CCNP/CCIE/CCDE/JNCIE/JNCIP) or equivalent practice experience.
Understanding of network topologies and global internet technologies, and navigating Element Management System (EMS) and Network Management System (NMS) systems to manage optical networks.
Understanding of generic protocols and their applications.
Ability to handle more of large-scale IP networks along with exposure to optical networks.
Ability to communicate clearly and work effectively with cross-functional teams.
Ability to work in shift in a network operations center environment.
