We're looking for a dedicated National VOR Support professional to join our team in Chennai, India. In this role, you will be the backbone of our vehicle service operations, monitoring vehicle status across dealerships and managing off-road vehicles through advanced digital dashboards. You'll work collaboratively with key stakeholders to ensure vehicles return to the road quickly while maintaining exceptional service delivery standards. This is an opportunity to make a real impact by optimizing vehicle uptime and driving operational excellence across our national network.
Monitor vehicle status in real-time at dealerships and manage off-road vehicles through digital dashboards, ensuring complete visibility across the network
Track and analyze service delivery KPIs in collaboration with stakeholders to meet established timelines and minimize vehicle downtime
Manage customer and dealer escalations with empathy and efficiency, working proactively to resolve issues and get vehicles back on the road promptly
Escalate unresolved issues to supervisors in a timely manner when KPIs are at risk, providing clear context and recommended solutions
Coordinate with OEMs, service providers, and internal teams to expedite repairs and optimize vehicle service processes
Conduct detailed delay analysis to identify root causes, document findings, and recommend process improvements
Generate comprehensive daily, weekly, and monthly performance reports on vehicle metrics, highlighting trends and areas for improvement
Maintain organized records and documentation of all vehicle service activities, ensuring transparency and accountability across all stakeholders
2-3 years of proven experience in vehicle service management, VOR support, or a similar operational role
Strong understanding of service delivery KPIs, performance monitoring, and vehicle uptime optimization
Excellent communication and interpersonal skills with the ability to manage escalations professionally and empathetically
Demonstrated ability to coordinate effectively with multiple stakeholders including OEMs, dealers, and service providers
Proficiency in using digital dashboards, data reporting tools, and automotive management systems
Strong analytical and problem-solving skills with the ability to identify trends and recommend actionable improvements
Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment
Attention to detail and commitment to accuracy in tracking, reporting, and documentation
Proactive mindset with resilience to work under pressure and meet tight deadlines
Automotive industry knowledge and familiarity with vehicle service operations is highly preferred
Ability to work in a collaborative environment and support team goals with a customer-focused approach
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
