Role Summary
The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client.
Key Responsibilities
• Responsible for outstanding customer service via over Phone, Emails, Chat mediums
• Answers queries and provide resolutions in a respectful, helpful and responsive manner
• Takes action to provide client / customer delight being within established service standards
• Ability to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer
• Adjusts approaches and responses to reflect the urgency of situations and changing circumstances
• Is able to ethically upsell and cross sell a service / product to the customer
• Adherence to shift schedule, team meetings and training requirements
• Undergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B.Tech with no Exp in BPO industry will not be eligible) /
• Graduate Freshers
Skills Required
• Excellent spoken / Verbal communication skills
• Excellent customer service skills
• Taking responsibility for customer satisfaction and loyalty
• Demonstrated ability to multi-task to handle a large call volume efficiently, as well as mental alertness
• Ability to respond quickly and effectively in a fast-paced environment
• Disciplined and resourceful to meet business demands in a structured, virtual call center environment
