Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.
You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have!
This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.
Responsibilities:
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To ensure 100% uptime for MS-SQL Databases
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Perform health check of all the databases and ensure 100% database compliance
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Perform Maintenance activities as per schedule to ensure performance of databases
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Ensure successful backup of databases
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Perform Database upgrades / Patches / Hardening / performance tuning / Job scheduling / Job Monitoring.
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Perform Database Restoration on request
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Prepare and Publish Database Reports whenever required
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Prepare SOP documents and keep up to date.
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Call logging and resolution for incidents / Service requests related to Databases issues / activities
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Ensure SLA on Uptime of MS-SQL Databases
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Perform Database restorations / DR Drills / Data extraction as per client requirement
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Provide necessary support for client Audit
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Troubleshoot the issues related to Database and resolve quickly as per SLA.
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Ensure optimum Database performance by tuning the DB parameters
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Perform database backups and refreshes
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Plan, implement and maintain security at the database level and server level
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Work as part of a team and provide on-call supports when required.
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Setup and maintain documentation and standards.
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Do general technical trouble shooting and give consultation to development teams.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Experience
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Be able to provide all levels of database support and off-hours support on a rotating basis.
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Minimum 5 to 8 Years of Work Experience with minimum 4-6 years of relevant experience
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Formulates policies, procedures, and standards relating to database management, and monitors transaction activity and utilization.
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Excellent professionalism, communication, and interpersonal skills
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Recent experience in MS SQL Server versions 2005/2008/2012/2014.
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Expertise with SQL log shipping /Replication Configuration and troubleshooting.
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Experience in troubleshooting and resolving database problems.
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Experience in Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools and DMV's
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Experience with backups, restores and recovery models.
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Practical Knowledge of High Availability (HA) and Disaster Recovery (DR) options for MS SQL Server.
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Experience of indexes, index management, and statistics.
Preferred Technical and Professional Experience
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Bachelor's Degree / Diploma Engineering
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Ready to provide 24X7 Support
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Good verbal and written communication Skills in English
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
