Industry/Sector
Not Applicable
Specialism
Managed Services
Management Level
Senior Associate
Job Description & Summary
At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.
Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
# Job Description: Windows Support Engineer (6-9 Years)
**Location: Bangalore and Hyderabad
**Work Schedule:** 24/7 Support (Shift-based) with 5 days’ work from office
**Experience:** 6-9 Years
**Department:** Cloud Infrastructure & Support
Key Responsibilities
• Analyze vendor releases and new security or OS patches following the Operations Guide.
• Evaluate patch impact, deployment speed, sequencing, and communication pathways.
• Deploy patches, hotfixes, and service packs during approved maintenance windows per CAB change requests.
• Monitor and ensure mandatory patch levels meet compliance requirements.
• Review and approve patch deployment strategies aligned with PwC and client policies.
• Provide technology lab environment and support for thorough patch testing and validation.
• Deliver ongoing Windows Server OS support, including remediation of incidents and performance issues.
• Troubleshoot OS-related problems and collaborate with incident and problem management teams to minimize downtime.
• Document OS configurations, patching schedules, and remediation procedures accurately.
• Support virtualization management by creating, testing, upgrading, and monitoring host and guest servers.
• Manage workload distribution and guest balancing to optimize virtualized environments.
• Track license utilization, performance metrics, and other indicators as per SLA and operations requirements.
• Configure and manage backup software and establish backup and recovery schedules.
• Conduct routine backup verification checks and tests to ensure backup integrity.
• Perform backup restores, support archival and retention management, and comply with client policies and regulatory demands.
Preferred:
• Certifications such as Microsoft Certified: Windows Server, MCSE, or equivalent.
• Experience with backup tools like Veeam, Commvault, or similar.
• Familiarity with CMDB, Configuration Repositories, and ITSM platforms (ServiceNow, BMC Remedy, etc.).
• 5 days working from office with shift flexibility to support 24/7 client environment.
• Collaborative and dynamic cloud-focused team.
• Opportunities for continuous learning and professional development.
Travel Requirements
Not Specified
Job Posting End Date
March 24, 2026
