Who we are looking for
In this role, you will work with State Street teams from around the globe to support premier investment management clients. You will have immediate responsibility to oversee all day-to-day transactional responsibilities in a fast-paced, flexible and exciting environment.
Why this role is important to us
This is a varied position with a senior level of responsibility within the Transaction Management team, within Middle Office Services. This Transaction Management Officer acts as a Primary contact point for all internal/external clients. The team is responsible for trade confirmation, trade process, trade settlement, and reporting of trade instructions from clients. The team is also responsible for processing directed lending instructions, wire transfers, and trade exceptions. The candidate is require to ensure service delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.
What you will be responsible for
As Senior Associate, you will
Provide a high standard of support to both internal or external clients
Embrace State Street’s “corporate values” and support a work environment reflective of those values
Effectively communicate with clients, custodians, brokers, managers, and peers within State Street
Be a strong team player and demonstrate dedication to group and company goals
Demonstrate professional maturity and effective time management
Demonstrate the ability to analyze a problem, obtain and evaluate information, and reach sound conclusions
Ensure all internal/external clients’ inquiries are logged and resolved in a timely and satisfactory manner
Ensure all daily and monthly services are delivered in accordance with relevant client SLA’s
Ensure all transactions are processed on a daily basis
Participate in semi-annual broker review meetings
Facilitate new market initiatives setup
Contribute to team initiatives around audit, risk management
Complete special tasks and projects assigned by the supervisor or manager.
What we value
These skills will help you succeed in this role
Excellent attention to detail
Must be responsible and take ownership to the job which is allocated
Must be organized and able to multi-task often working to tight deadlines.
Must have demonstrated an ability to handle numerous activities and to prioritize work effectively.
Must be pro-active and be a problem solver
Must be highly professional interacting with several departments within the company
Must be flexible often dealing with ad-hoc queries from clients.
Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritization
A team player
Education & Preferred Qualifications
BS/BA degree preferred.
Minimum of Associates degree and 2-4 years of prior business experience.
Understanding of the Investment Management industry, with a minimum 2 years industry experience
Understanding of Investment Manager Operations, particularly around processes and key deliverables
Proven ability to communicate in a clear, concise and professional manner
Strong time management skills with the ability to prioritise under pressure
Good understanding of State Street operations - technical, systems, policies and procedures - is an advantage
PC skills with an excellent understanding of Microsoft Word, Outlook, and Excel.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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