Microsoft 365/ O365 Support Engineer – L1

Provide L1 support for Microsoft 365 incidents and service requests, ensuring timely resolution and adherence to SLAs Perform Windows Administration tasks, including basic system configuration and user management Monitor Microsoft 365 services using cloud monitoring tools and dashboards; analyze alerts and take proactive actions . Hands-on experience in Windows or Linux administration (any one required) Work with at least one cloud platform (AWS or Azure) for basic support and operations Administer users, groups, roles, and licenses across Exchange Online, Teams, SharePoint Online, and OneDrive Manage the user lifecycle, including onboarding, role changes, offboarding, password resets, MFA enrollment, and access troubleshooting Diagnose and resolve technical issues by following SOPs, security policies, and incident management processes Collaborate with client SPOCs and internal L2/L3 teams to escalate complex issues and implement solutions Maintain effective communication with end users, provide timely updates on tickets, and ensure high-quality customer service Prepare and update daily/weekly status reports; document incidents, resolutions, and contribute to knowledge base articles Required Skills & Qualifications 1–2 years of relevant experience in IT support or Microsoft 365 administration Diploma, Graduate, or Engineering qualification with strong written and verbal communication skills Willingness to work in 24/7 rotational shifts and support users across different time zones Preferably Male candidates only and who can work from Office only  Hands-on experience in Windows or Linux administration (any one required) Hands-on experience with Microsoft 365 / Office 365 administration (Exchange Online, Teams, SharePoint, OneDrive) Knowledge of Microsoft Entra ID (Azure AD) and RBAC / access management Hands-on experience with at least one cloud platform: AWS or Azure Familiarity with cloud monitoring tools (Admin Center, Service Health, Azure Monitor) and ITSM/ticketing systems Basic understanding of Windows Administration and end-user troubleshooting Strong problem-solving, interpersonal, and customer service skills Ability to work independently as well as in a team environment At Tech Vedika, we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals. Perks & Benefits:  Health Insurance Meal Vouchers Learning Aids Client/Customer Interactions Working with great minds  If you want an exciting and dynamic career with unlimited growth potential, then Tech Vedika is the place for you!