Role Purpose
Working within Syngenta's Manufacturing Engineering Technology team, you will coordinate the steady-state operational activities required to maintain PlaTO, Syngenta's global digital manufacturing platform, across our worldwide network. As the technical backbone supporting manufacturing operations across all sites, you will ensure platform reliability, data integrity, and seamless integration between plant-level systems and enterprise frameworks. Managing both the OutSystems application layer and the critical data infrastructure (HighByte, PostgreSQL, Databricks), you will be the bridge between operational end-users and technical systems, resolving issues, optimizing data pipelines, and supporting platform rollouts, ensuring manufacturing professionals have consistent access to real-time, standardized operational data following ISA-88/ISA-95 standards. This role offers the opportunity to impact global manufacturing excellence through technical stewardship of a platform that transforms how Syngenta sustains operational knowledge and drives continuous improvement at scale.
Accountabilities
Manage daily operational activities of the PlaTO platform by participating in support triage meetings, resolving user tickets (bugs, data issues, training needs), and handling access, permissions, and master data change requests
Maintain and troubleshoot PlaTO data infrastructure including HighByte pipelines, PostgreSQL databases, and Databricks analytics layers, ensuring data quality and ISA-88/ISA-95 standardization compliance
Identify improvement opportunities from support trends and manage proposed platform changes across the full lifecycle, including testing, documentation updates, and user communication
Support PlaTO rollouts at new sites by coordinating technical deployment, configuring data connections, validating data flows, and providing hypercare support during go-live
Create and maintain knowledge management materials (SOPs, quick reference guides, data dictionaries, troubleshooting playbooks)
Coordinate service provision with IT teams and external vendors, acting as main point of contact for support ticketing systems and conducting periodic service reviews
Deliver remote training to global manufacturing users on platform functionality, data interpretation, and troubleshooting approaches
Monitor platform performance and data pipeline health, proactively identifying issues before they impact operations
Operational experience supporting digital systems in manufacturing or highly regulated industries, with hands-on knowledge of SQL (PostgreSQL), ETL/data pipeline tools (HighByte or similar), and data analytics platforms (Databricks/Azure)
Working knowledge of IT infrastructure (APIs, data architectures) and manufacturing data standards (ISA-88/ISA-95 advantageous), with ability to troubleshoot across the technology stack from plant-floor to enterprise systems
Experience delivering remote training and support to global stakeholders, with strong communication skills to translate technical concepts for operational audiences and create professional documentation
Proficiency in Microsoft Office, SQL query writing, and data visualization tools (PowerBI), with familiarity in DevOps or release management processes
Exceptional attention to detail and ability to manage multiple parallel workstreams in a fast-paced environment where system reliability directly impacts manufacturing operations
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
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