Vizen Lifesciences
is seeking a dedicated
Medical Information Call Center (MICC)
Team Lead, ,Quality Reviewer, and Associates to join our team.
The ideal candidate should have an educational background in
B.Pharm, M.Pharm,
or
Nursing
, with
0 to 15 years of relevant experience
in a MICC environment. This role requires
excellent English language skills
, proficiency in understanding the
US accent
, and the flexibility to work in 2pm to 10 PM shift
Key Responsibilities:
Handle inbound and outbound calls, document them, and perform follow-up calls as per client requirements and SOPs.
Ensure compliance with Vizen Lifesciences and client quality requirements.
Send completed documents for QC in hourly reports.
Follow telephone etiquette in the MICC process.
Refer to safety reference and client-provided documents while handling calls.
Manage test calls, faxes, voicemails, and emails.
Categorize call information into product complaints, AE/SAE, medical queries, and product quality complaints.
Forward AE/SAE information to the pharmacovigilance department and product complaints to the QA department as required.
Contact manufacturing units or clients regarding medical inquiries with unavailable information.
Adhere to administrative, technical, and physical safeguards to protect all data, ensuring confidentiality, integrity, and availability.
Handle respective trackers and perform reconciliation.
Ensure adherence to client-specific SOPs for all activities.
Attend training and client meetings as needed.
Provide feedback and training to team members.
Archive pharmacovigilance documents.
Education Qualifications requirement:
Bachelor's or Master's degree in Pharmacy or Nursing.
Experience required:
0 to 15 years of relevant experience in Medical Information Call Center (MICC)
Team Leads and ,Quality Reviewer positions require additional leadership or quality review experience
Mandatory Requirement:
Excellent English language speaking and writing skills.
