Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics,
GenAI
, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer
experiences
and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital
product
and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that
impact
customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level:
Manager, Strategy, Growth, and Transformation
The
USI Sales Strategy and Transformation team within CS&D
works in close collaboration with global teams to deliver significant impact for its clients, providing thought leadership and specialization in areas such as GTM strategy, selling motion design, sales quota and territory planning, pay for performance strategy, partner strategy and activation, sales enablement, and optimizing seller experience (including AI).
Work
you’ll
do:
As a Manager, you shall
be responsible for
leading engagements for CXOs and Sales Leaders in defining the future of sales strategy to drive profitable growth, while also
identifying
the operational capabilities and technologies
required
for
optimal
sales organization. As part of your role, you may
be required
to
including
, but not limited to:
Assess clients’ GTM strategy and selling motions
to
inform
what good looks like, benchmarking against leading practices
Improve operational efficiencies
through process redesign and use of automation/AI as applicable, and creating prioritization roadmap including feasibility model/business case
Re-define/assess sales capabilities and tech stack,
including but not limited to Lead and opportunity management, quota and territory planning, salesforce incentive
management
and other lead to order tools
Additionally,
you will drive commercial growth by leading practice development & eminence
and acting as a key driver of proposals or other business development work in the Sales Strategy and Transformation space and helping track operational metrics (
utilization
, project pipeline etc.)
You will also contribute to
building Sales Strategy
expertise
and driving thought leadership
by creating and publishing solutions and methodologies, and building repeatable toolkits for use by project teams
The team:
T
he
Customer Strategy & Design (CS&D)
team is a core part of Deloitte’s Customer portfolio, helping organizations reimagine customer engagement, drive growth, and enhance experiences across the lifecycle. We
operate
at the intersection of
strategy, design
, and
digital transformation
, bringing together strategists, designers, analysts, and industry experts.
We work with C-level leaders to tackle complex challenges—from launching new ventures and redefining go-to-market strategies to shaping omnichannel experiences and driving marketing, sales, pricing, and service excellence. Our strength lies in delivering
executable strategies
that balance long-term vision with practical implementation.
Partnering across industries, we ensure that our solutions deliver both
measurable impact
and
meaningful customer outcomes
, guiding clients from insight to execution.
Qualifications
Must Have Skills/Project Experience/Certifications:
Functional
expertise
: Experience in GTM strategy, commercial strategy projects at top consulting firms catering B2B or B2C sales, covering selling motions, sales planning, incentive structure design, and/or partner strategy; hands on experience leading large scale technology transformation across CRM and Planning tools is a plus
Industry experience
: Across Financial Services and Insurance, Telecommunication, Media &
Technology preferably
.
Project Leadership:
Experience in leading consulting projects from
inception
to completion, ensuring high-quality delivery and client satisfaction, providing strategic advice and solutions.
Team Management:
Experience in
managing and mentoring junior consultants, providing guidance and support to develop their skills and careers.
Strategic Analysis:
Ability to conduct in-depth analysis of client business challenges and opportunities, developing actionable insights and recommendations.
Collaboration:
Proven
track record
of working closely with senior leadership to align on and drive growth strategies
Analytical skills
: A strong foundation in delivering actionable, data-driven insights with good exposure on complex data sets, performing quantitative analysis and
research (primary and secondary); synthesizing and presenting insights and recommendations from data
Good to Have Skills/Project Experience/Certifications:
Exposure to working in non-India Geographies (preferably US) and/or interacting with global stakeholders.
Education:
MBA from a premier school in India or abroad
6 – 9 years post MBA experience for Managers
Location:
Bengaluru/Hyderabad
