Manager – Strategy (Instamart Delivery Experience)
About Swiggy
Founded in 2014, Swiggy is India’s leading tech-driven, on-demand delivery
platform, connecting millions of consumers with hundreds of thousands of
restaurants and stores across 500+ cities. Our vision is to elevate the quality
of life for the urban consumer through unparalleled convenience, powered by
great technology, innovation, and sound decision-making.
What will you work on?
* The role offers the opportunity to develop a deep understanding about the
Pan-India Q-commerce operations (10 min delivery in 125+ cities)
* The person will be responsible for providing superlative delivery
experience (including speed perception, quick delivery, on-time delivery among
other metrics) on Instamart
* Expedite root cause analyses/insight generation against a given recurring
use case through automation/self-serve platforms
* Work with Operations, Business, Product and Analytics to identify the core
problems in each city and underlying reasons in the delivery operations
* Design solutions in collaboration with Operations/business team to resolve
such issues; Setup processes to keep such issues under control
* Pilot ideas, define success metrics, and turn learnings into playbooks
* Benchmark with competition for all delivery operations metrics and provide
comprehensive insightsWhat you need to have?
* MBA or Equivalent degree in Engineering, Economics, Business, or a related
field; 2–4 years in top-tier consulting, strategy, high-growth startup, or
operating roles
* Experience in eCommerce, retail and customer experience businesses is
preferred but not mandatory
* Hands-on experience on any data manipulation tools (SQL, Python, Excel etc.)
* Exposure to BI Platforms like Power BI, Tableau etc. would be a plus
What do we expect from you?
* Strong problem-structuring and hypothesis-driven thinking; comfort
navigating incomplete information
* Experience handling multiple challenging priorities and driving projects to
timely completion
* Advanced proficiency in Sheets/Excel; ability to build robust analytical
models. SQL/Python familiarity is a must
* Proven cross-functional influence and stakeholder management, including
senior leadership
* Exceptional Communication and presentation skills to effectively deliver
complex, data-driven insights to senior business leaders
* High ownership, bias to action, and sound judgment; comfortable with
time-sensitive work
