JOB TYPE:
Full-time
LOCATION:
Bangalore, India
TEAM:
Service & Systems Design - India
WHO WE ARE
Noora Health's
mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.
With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 51.4 million caregivers and patients across 16,000+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).
In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.
Noora Health is an
Audacious Project Grantee
and received the
Skoll Foundation Award for Social Innovation
. To learn more, watch our
TED Talk
,
Skoll feature
, or read about
our partnership
with the World Health Organization.
WHAT YOU WILL DO
Own and drive end-to-end service design initiatives across program areas, from discovery to implementation and iteration
Independently lead projects in ambiguous and evolving environments, while guiding team members to navigate complexity and deliver high-quality outcomes
Manage multiple workstreams and stakeholders simultaneously, ensuring alignment, clarity, and timely delivery
Identify opportunities for service design within programs and proactively engage with leadership to shape new and existing initiatives
Synthesize complex insights into clear, actionable artifacts (e.g., service blueprints, system maps, narratives, and presentations)
Evangelize the role and impact of service design across teams and functions
Design and facilitate workshops to drive alignment, co-creation, and decision-making across diverse teams and seniority levels
People Management & Team Development
Manage and mentor designers within the team, providing guidance on projects and design practice
Support career development through regular feedback, coaching, and performance conversations
Build team capability in service design methodologies, tools, and thinking
Foster a supportive and inclusive environment that encourages learning, experimentation, and growth
WHO WE ARE LOOKING FOR
Post graduate degree in Design followed by 5 plus years of experience in Design Research, Design Strategy, Social Design, UX / Interaction or Service Design disciplines
Ability to create systems maps, journey maps and service blueprints as needed using Miro or other collaborative visual tools.
Language proficiency in English, as well as any other Indian languages is a plus, specifically Marathi, Hindi, Punjabi, Kannada, Telugu
Proven experience applying service design methodologies in real-world contexts
Ability to design, develop, and validate service blueprints, system maps, and end-to-end service experiences
Strong experience working across both frontstage and backstage systems
Demonstrated ability to translate research insights into actionable service interventions
Strong stakeholder management skills, with experience engaging and influencing senior leadership
Ability to facilitate alignment across diverse teams and functions, and build strong working relationships
Experience in workshop design and facilitation for cross-functional collaboration
Strong project management capabilities, including independently driving initiatives and managing multiple priorities
Additional preferred experience
Prior experience in healthcare, public health, or related domains is a strong plus
Familiarity with healthcare systems, patient and caregiver journeys, and population-specific needs (e.g., elderly care)
Experience working on early-stage program design, innovation, or new program areas
WHAT WE VALUE
At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others. We encourage people from all backgrounds to apply for positions at Noora Health.
