Date Posted:
2026-05-17
Country:
India
Location:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli
Position Role Type:
Hybrid
Who We are?
At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
What You Will Do:
The Customer Data Processes and Transformation Manager leads process improvement initiatives within the Customer Master Data Management team. Working closely with the Customer Data Quality Assurance Manager, this role enhances efficiency, standardizes and automates workflows, and drives compliance, operational stability, and high-quality 24/7 service delivery.
This role combines process optimization, change management, and data governance to deliver scalable, reliable, and continuously improving processes and tools that enable global customers operations.
Responsibilities:
Team Leadership & Operational Management
Align with company strategy, goals, and policies
Nurture a culture of quality, accountability, agility, and continuous improvement
Guide the team in effective problem-solving, escalation, and stakeholder engagement
Support performance evaluation, training needs assessment and hiring initiatives for analysts and specialists
Process Transformation & Continuous Improvement
Lead or contribute to process redesign, standardization, and automation initiatives
Drive continuous improvement through root cause analysis and preventive and corrective actions
Enhance turnaround times, accuracy, and overall process consistency
Change Management & Stakeholder Engagement
Lead change management activities (e.g.: communications, stakeholder alignment)
Collaborate with cross-functional teams to identify gaps and implement system, workflow, and governance enhancements
Serve as a subject matter expert for transformation initiatives and digital projects
Ensure timely resolution of process-related inquiries
Governance, Quality & Operational Support
Align workflows with governance frameworks, policies, and standards
Identify performance gaps using dashboards, metrics, and controls
Address recurring issues and implement sustainable solutions
Coordinate testing activities and manage system-related operational tickets
Capability Building & Enablement
Develop and maintain training material, process documentation and work instructions, and coordinate or provide training
Support onboarding and upskilling of team members
Coach team members on process adherence, problem-solving, and escalation
Share knowledge through governance forums and reviews
What will you learn:
Strategic alignment and execution
Operational excellence and service reliability
Effective communication and influential leadership
Continuous improvement toward operational maturity
Process improvement impact and change effectiveness
Sustainable issue resolution
Stakeholder confidence and collaboration
Professional responsiveness
Qualifications You Must Have:
Bachelor’s degree in Management, Operations, Industrial Engineering, or a related field with 8-12 years of relevant experience, or a Master’s degree with 8+ years.
Proven experience in process improvement, transformation, or operational excellence roles
Experience working with cross-functional stakeholders to resolve complex operational or data-related issues
Strong analytical and problem-solving skills
Ability to manage multiple priorities in a fast-paced operational environment
Foundational understanding of Lean, Six Sigma, or similar process improvement methodology
Qualifications We Prefer:
Experience with data governance frameworks, controls, and operational standards
Familiarity with performance monitoring tools, dashboards, or operational metrics
Experience working with workflow systems, ticketing tools, or data platforms (e.g., SAP, CRM, Power BI)
Knowledge of Global Trade, the Sarbanes-Oxley Act (SOX) compliance, the General Data Protection Regulation (GDPR), or data privacy requirements
Awareness of cybersecurity principles related to data integrity and protection
Strong communication skills, with ability to summarize, influence and drive adoption of change
Shifts/Work Hours:
Day Shift:
typically 9:00-16:00 IST on-site, on weekdays, with 2 hours of remote work to support EST meetings or training
On call support: availability outside standard hours for urgent issues.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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