Manager - Credit and Collections

Innovate in Bengaluru This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.        About Lowe’s Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.   Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit  Lowes India About the Team Lowe’s Pro Supply is a wholly owned subsidiary of Lowe’s Companies Inc primarily focused on serving the multi-family property management industry with maintenance, repair, and operating supplies.  The business is experiencing rapid expansion and we are seeking an Account Service Representative Job Summary: Lowes Pro Supply (LPS) Credit and Collections Manager: The individual will be responsible to set up the Lowe’s Pro supply Order to Cash operations function (Account services, credit, collection and payment services) in the new offshore center and help in driving process improvements across the function. The role will focus on ensuring that the Lowe’s account services, credit, collection and payment services function operates within a robust control's environment. To this end, develop and drive necessary financial policies, risk control matrices, standard operating procedures, and internal controls; implement appropriate governance processes that assure compliance with regulatory (such as SOX) as well as management mandates. The individual will also need to recruit, manage and develop a strong, performance-oriented O2C function at the SSC-B, capable of actively and effectively engaging and growing with the business. Roles & Responsibilities: Leads the Lowes’ Pro Supply (LPS) Credit and collection operations department at the SSC-B, which includes Account Services, Credit, collections and payment services Manages a team of individual contributors and/or supervisors Oversees the operation of systems for the LPS Credit team Drives customer satisfaction by ensuring LPS Credit department activities are performed as per customer expectations and service level agreements Work allocation and balancing between team members to ensure a balance between employee engagement and customer satisfaction Plans and oversees daily activities by facilitating continuous process improvements and knowledge sharing/transfer of direct reports in order to drive standardization of processes Years of Experience: Required: Should have approximately 8 to 10 years of overall work experience Must have a minimum 6 years + experience in account services, credit, collections, and cash application functions Must have 4+ years in managing a team Experience of working in virtual teams across a matrix organization Preferred: Experience with process improvements/system enhancements/automation related to accounting functions. Experience performing and/or reviewing account reconciliations. Education Qualification & Certifications Required Minimum Qualifications : A business Graduate /Postgraduate in a finance function Skill Set Required Primary Skills (must have) Deep understanding of O2C processes Strong interpersonal skills with demonstrated cross-functional experience addressing tenuous, ambiguous and/or volatile                situation while maintaining good long-term relationships. Excellent negotiating, problem-solving and decision-making skills. Excellent analytical skills. Excellent communication and organizational skills with strong attention to detail. Strong leadership skills and the ability to effectively and efficiently manage others Strong proficiency in Microsoft applications (Excel, PowerPoint, Word). Experience with collection and AR management tools required; Cforia preferred. Strong experience working a large portfolio Experience with AR automation and customer self-service portals preferred Must be able to work in night shift (6:30PM to 3:30AM IST and during Daylight Savings 7:30PM to 4:30AM IST)    Technical skills Credit function: Excellent understanding of the order to cash process (Account set up, Credit, collection and cash application. Software programs: Cforia, Bill Trust, High Radius, Lien Track or Level set - Understanding of order to cash tools will be a plus Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.