We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Job title:
Manager – Business Solutions – Middle Office OnBoarding
Function:
Asset Management
Team:
Client Operations - Onboarding
Job Location:
Mumbai
Shift Hours:
UK
Overall Job Purpose:
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.
Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
Manager — Business Solutions- Middle office OB
The Manager is an experienced individual contributor responsible for executing and coordinating operational set-ups across M&G systems and with third-party providers to ensure client mandates, funds and lifecycle events are operationally ready. Reporting into the Senior Manager / AVP, this role focuses primarily on hands‑on configuration (fund, custody, market, instrument and derivatives set-ups), accurate data capture and timely delivery to meet time-to-market deadlines. The Manager partners closely with colleagues across Business Solutions, Onboarding, Investment, Client Service, Custody and external administrators/custodians to gather requirements, perform set-ups, and resolve queries.
Accountabilities/Responsibilities:
Primary Responsibilities (including but not limited to)
:
Execute hands-on operational set-ups in M&G systems for new client mandates, fund launches, account openings, lifecycle changes and other onboarding events, covering:
Fund structures, Asset and Share class and legal setup
Co-ordinates Custody account and market specific opening
Market and instrument configurations
Derivatives (ETD/OTC) setups including associated collateral/clearing arrangements.
Set up standing instructions where applicable
Ensure all set-ups are completed with 100% accuracy and within agreed SLA/timelines to support time-to-market objectives.
Liaise with external custodians, administrators, brokers and other third-party providers to provide necessary data and documentation for their operational set-ups; track progress and escalate issues to ensure timely completion.
Respond to and resolve operational queries and exceptions related to set-ups; coordinate with internal teams and suppliers to remediate breaks or gaps.
Maintain detailed, auditable records of set-up activities, decisions and supporting documents in line with internal controls and compliance expectations.
Collaborate with peers to produce checklists, templates and runbooks that standardise set-up activities across asset classes and product types.
Support the Senior Manager / AVP by providing input to operational readiness checkpoints and by preparing evidence or documentation required for go‑live approvals.
Participate in post-implementation checks for assigned set-ups to confirm operationalisation and identify any follow-up actions.
Help identify opportunities for process improvements, standardisation and small automation initiatives; support UAT for system changes related to set-up processes.
Provide on-the-job guidance and knowledge transfer to more junior colleagues (Senior Analysts / Analysts) on system configuration standards and best practice.
Adhere to all regulatory, compliance and risk-management requirements when performing set-ups; escalate control issues promptly.
Scope & Interfaces
Internal: Business Solutions (Senior Manager / AVP / VP), Onboarding Specialists, Business Analysts, Project Managers, Investment teams, Client Service, Custody, Legal, Operations and Technology.
External: Custodians, fund administrators, counterparties, clearing brokers, collateral managers and other third-party service providers.
Responsible for multiple concurrent set-ups across different asset classes and product types; typically handles low-to-medium operational complexity set-ups under guidance from Senior Manager/AVP.
Deliverables / Measures of success
Accuracy: consistently delivers operational set-ups with minimal defects (target: near-zero post-go-live exceptions attributable to set-up errors).
Timeliness: meets agreed SLAs and contributes to on-time go-live for client/fund launches and onboarding events.
Documentation: maintains complete, auditable setup records and runbooks for assigned activities.
Stakeholder feedback: positive internal and external stakeholder feedback on responsiveness, clarity and quality of handover materials.
Continuous improvement: contributes identified process improvements and assists with implementation or testing
Knowledge, Skills, Experience & Educational Qualification
Education and experience Requirements
:
3-5 years’ relevant experience in fund operations, client onboarding, custody or related investment operations roles with hands-on system configuration experience.
Practical experience performing operational set-ups across fund structures, custody arrangements, market/instrument configurations, Standing instructions and derivatives-related parameters.
Basic understanding of fund structures (UCITS, AIFs, OEICs, SICAVs).
Experience interfacing with custodians, administrators or third-party providers to provide information and resolve setup requirements (includes SSI set up issues)
Strong attention to detail and demonstrable track record of accuracy in operational tasks.
Excellent stakeholder management and communication skills, with the ability to gather requirements and explain technical set-up details to non-technical stakeholders.
Good organisational skills and ability to manage competing priorities and multiple concurrent set-ups.
Basic project/task management capabilities: use of checklists, logs, status updates and escalation routines.
Proficiency with Microsoft Office; familiarity with industry platforms (e.g., BRS, Aladdin, or equivalent) is desirable.
Desirable:
Experience with derivatives (ETD/OTC) set-ups and collateral/clearing parameters.
Exposure to automation, RPA or data-quality initiatives related to onboarding or setup activities.
Experience producing or contributing to management information (MI) on operational metrics.
Qualifications Essential:
Degree or equivalent qualification in finance, business or a related discipline, or relevant professional experience.
Desirable:
Industry certifications in fund operations, custody or regulatory compliance.
Behavioural competencies / Personal attributes
Meticulous: strong focus on accuracy and evidence-based working.
Collaborative: works closely with colleagues and third parties, shares knowledge and supports team outcomes.
Client-focused: prioritises outcomes that enable smooth client onboarding and fund launches.
Proactive: anticipates information needs, follows up with stakeholders and drives resolution of blockers.
Accountable: takes ownership of set-ups and escalates when required to meet timelines.
Adaptable: comfortable working with varying asset classes and changing priorities
M&G Behaviours relevant to all roles:
Tell it like it is:
Respectfully speaking up to create better ways forward – both direct and empathetic
Own it now:
Putting your name on things with confidence to drive progress and results quickly
Move it Forward Together:
Forming cross-functional teams to seize the right opportunities and solve real problems.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
