Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, BizOps
Manager – Site Reliability Engineering
Overview
Job Description Summary
Mastercard Open Banking is seeking a Manager – Site Reliability to lead team within a global SRE organization and act as a key contributor to department-wide operational and process standards.
This role combines strong people leadership with a solid technical foundation in enterprise cloud platforms and DevOps. The manager is expected to elevate team performance while helping define and drive practices used across the global SRE organization.
• Are you a people leader who can scale strong teams and influence beyond your direct scope?
• Do you have a passion for process improvement and operational excellence?
• Do you enjoy partnering across teams to solve complex, cross-platform problems?
SRE plays a critical role in ensuring reliability, resilience, and compliance across Mastercard Open Banking platforms.
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Mission
The Manager – SRE acts as the production readiness steward for their supported platforms while contributing to global SRE standards and operating models.
This role partners with development, product, and peer SRE leaders to ensure operational requirements—availability, performance, capacity, monitoring, automation, and compliance—are consistently embedded across the delivery lifecycle.
The role also focuses on risk mitigation, incident management, and continuous improvement at both the team and global department level.
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Responsibilities
• Lead and manage an SRE team, owning performance management, growth, and well-being.
• Maintain a strong team culture through recognition, engagement, and accountability.
• Own capacity planning across BAU operations, project delivery, and development support.
• Partner with product, engineering, and delivery teams on large, complex initiatives.
• Drive and influence SRE processes, standards, and best practices across the global organization.
• Lead continuous improvement efforts across automation, CI/CD, and operational workflows.
• Help oversee incident response, root cause analysis, and blameless postmortems.
• Improve processes to reduce manual effort, mitigate risk, and protect team sustainability.
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Qualifications
• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• Proven people management experience leading engineering teams.
• Strong technical background in enterprise cloud or large-scale production systems.
• Experience with DevOps practices, CI/CD pipelines, and automation.
• Ability to influence without direct authority across peer teams and leaders.
• Familiarity with ITSM processes, risk management, and operational governance.
• Strong communication, problem-solving, and stakeholder management skills.
• Experience working with global, distributed teams.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
