Career Category
Human Resources
Job Description
Benefits Manager – USA & Puerto Rico Operations
Join Amgen’s Mission to Serve Patients
At Amgen, our shared mission—to serve patients—drives everything we do. Since 1980, we’ve been at the forefront of biotechnology, helping to transform the lives of patients around the world.
Our culture is collaborative, innovative
and
grounded in strong values. We believe in delivering results the right way—through teamwork, accountability
and
a commitment to quality.
Join us and transform the lives of patients while transforming your career.
What You Will Do
Let’s do this. Let’s change the world.
In this critical role, you will lead Benefits Operations for the US & Puerto Rico, ensuring high-quality, compliant
and
employee-focused delivery of benefits programs. You will play a key role in driving operational excellence, vendor performance
and
continuous improvement across a complex and dynamic environment.
Key Responsibilities
Benefits Operations & Delivery
Lead end-to-end benefits operations for US & Puerto Rico, ensuring seamless execution and a consistent employee experience
Manage governance metrics, including SLAs, KPIs
and
compliance standards
Act as a primary escalation point for
team managing
benefits-related issues across employees and stakeholders
Program Management & Strategy
Evaluate and improve benefits programs to ensure alignment with market trends, regulatory requirements
and global strategy
Lead annual renewals, vendor transitions
and
new program implementations
Support enterprise initiatives such as global rollouts, mergers & acquisitions
and
transformation programs
Vendor & Stakeholder Management
Manage relationships with external vendors, brokers
and
service providers to ensure strong performance and accountability
Collaborate with cross-functional partners including Finance, Procurement, Legal, Tax, Occupational Health
, Staff Relation and
HR
teams
Support governance discussions and incorporate employee feedback to enhance
& regulate
benefits programs
Operational Excellence & Transformation
Drive process improvements through automation, standardization
and
continuous improvement initiatives
Leverage data and dashboards to enable insights, reporting
and
informed decision-making
Support the adoption of benefits technologies and scalable operational processes
People Leadership
Lead and develop
the
team of benefits professionals, fostering a high-performance and inclusive culture
Build team capabilities in benefits administration, systems
and
transformation initiatives
Promote accountability, collaboration
and
continuous development
What We Expect of You
Basic Qualifications
Bachelor’s degree or equivalent experience
Should have 8+ years of experience managing employee benefits operations in large or mid-sized organizations
Proven experience leading and developing teams
Preferred Qualifications
Strong understanding of the US benefits landscape, including health,
wellbeing,
retirement
, LOA and
insurance programs
Experience working with global organizations or within matrixed environments
Hands-on experience with benefits and HR systems (e.g., Workday, ServiceNow
, Alight…etc
)
Strong stakeholder management and vendor management experience
What Makes You Stand Out
Ability to balance
strategic thinking with hands-on execution
Strong analytical mindset with data-driven decision-making capabilities
Proven ability to
drive transformation and operational improvements
Excellent collaboration and communication skills across global teams
Why Join Amgen
At Amgen, you’ll be part of a high-performing team where your work directly contributes to improving the lives of patients. You’ll have opportunities to grow your career, work on meaningful challenges
and
make a lasting impact.
.
