Manager

JD for Manager – IT Infra Job Title Manager – IT Infra Reporting to Senior Manager - IT Infra Job Level Manager Job Location Akums Delhi HO Job Responsibilities Overall responsibilities   Ø Overall, in charge of the IT Infra operations at Akums Delhi offices, Mumbai office and other upcoming offices in the region. Ø Team handling experience of at least 8-10 team members. Ø Maintain servers, storage, server rooms, network and IT setup for maximum up-time. Ø Maintain end users’ systems & devices and assure maximum up-time. Ø Responsible for the complete IT security / data security / cyber security and data protection. Ø Work closely with the Central Corporate team to harmonize and standardize policies, procedures, configurations and technologies across the group. Ø Maintain the antivirus solutions for maximum up-time. Ø Ensure regular data backup and do periodic restoration testing. Ø Provide IT support to office users & field staff, monitor their day-to-day calls and work on escalations and ensure ticket reduction through problem management. Ø Remain updated on latest IT trends and technologies, latest IT solutions available in the industry and propose suitable solutions for the organization to the senior management. Ø  Remain updated with latest IT security threats and understand the impact to protect organizational digital assets from such vulnerabilities. Ø Ensure IT asset records are up to date as per company records and no gaps exist. Ø Share MIS status reports at regular intervals. Ø Track IT incidents and create corrective & preventive action plan. Ø Exposure in managing Microsoft O365 is required. Ø Find and fix the root cause of issues in the overall IT setup for smooth IT operations. Ø Evaluate new IT solutions and propose for business benefits. Ø Coordinate with central core IT team and deploy the solutions. Ø Implement and maintain the Active Directory policies for users, data, security, process controls, email setups with complete security, checks and controls. Ø Track & maintain timely renewal of IT support contracts and coordinate with IT vendors. Ø Exposure in managing CCTVs is required. Ø Maintain Audio and Video conferencing solution for best business utilization, seamless user experience and maximum uptime. Ø Monitor and improve current processes, develop and implement new SOPs with adherence to ISO 27001, data privacy and other regulatory or audit compliances. Ø Responsible for Computer Systems Validation (wherever required) and maintain the records. Ø Face regulatory audits from IT side, responsible to implement regulatory processes and maintain the regulatory records. Required Skills Academic Graduate in IT stream or equivalent, Post-Graduate in IT / Computer Science preferred Professional Professional IT certifications / diploma in networking, system engineering, backup, IT security, backup tools etc. Experience At least 8-10 years’ experience in IT operations management, good knowledge of networking, Email setup, Active Directory, data backup and restoration, System Administration, Severs Operating Systems and Database, CCTV, Audio & Video conferencing, IT security, End users ITSM support. Personal Fast learner, positive attitude, good verbal and written communication skills, good training & presentation skills. Preference Similar experience in pharmaceutical industry or in any other reputed organizations.