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Design, implement and review the SOP in Air Import operating procedures.
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Shipment KPI to be achieved.
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To ensure all import requests from local and overseas are carried out to the required levels and standards in a timely manner.
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Monitor and handle clients’ special requests & complaints to ensure clients’ satisfaction.
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Assist in resolving operational problems at the station and provide regular feedback to Station Head regarding operational or performance issue.
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Manage and monitor sub contractor’s performance.
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To create job file, raise PO and invoice billing according to the billing KPI
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Support Air export dept and AWB creation if needed
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Develop and maintain the relationship with key clients and overseas office/agent.
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Coordinate with Sales team on RFQ and quotation submission. Implement and monitor efficiency reviews.
