Lead Relationship Manager - Team Lead / Senior Team Leader

About SolarSquare: At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India. In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.  Know us a bit better through these links:  Techcrunch SolarSquare article Elevation - Podcast with SolarSquare Founders Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues The Climate Conversations ft Solar Square Elevation Capital - SolarSquare Scope Of Work / Responsibilities Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection. Generating leads from multiple platforms. Enter and update customer information in the database Take and process orders in an accurate manner Managing customer accounts by ensuring that existing customers remain satisfied with company products and services. Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications Analyzing customer feedback on products and services offered Documenting processes and logging technical issues, as well as customer compliments and complaints. Expectations The candidate should have excellent communication skills both written and verbal The candidate should be a problem solver and should be able to coordinate with multiple stakeholders. The candidate should be able to resolve conflicts with the customer The candidate should be a team player and should have capability to lead the team Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels Proficiency in MS Office