About SolarSquare Energy Pvt Ltd
SolarSquare is one of India's top 10 Rooftop Solar companies, dedicated to enabling homes and housing societies across India to adopt solar energy. We are a team of hustlers and mission-driven individuals committed to decarbonizing India one roof at a time.
Company Website:
http://www.solarsquare.in
Job Role
Lead Relationship Management
Function
Customer Relationship Management and Service
Business Vertical
Residential
Reports To
Head Customer Success
Job Type
Individual Contributor
Base Location
Pune – Maharashtra
Scope of Work / Responsibilities
Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection.
Generating leads from multiple platforms.
Enter and update customer information in the database
Take and process orders in an accurate manner
Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
Analyzing customer feedback on products and services offered Documenting processes and logging technical issues, as well as customer compliments and complaints.
Education
Minimum: Graduate (Any stream)
Relevant
Experience
Min: 0 year / Max: 2 Years
Expectations
The candidate should have excellent communication skills both written and verbal
The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
The candidate should be able to resolve conflicts with the customer The candidate should be a team player
Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels Proficiency in MS Office
