Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Description Summary
Positions in this job profile are responsible for providing strategic consulting to customers to help them operate more efficiently or effectively using products sold by the organization.
Activities include:
- Identifying and measuring customers strategic problems;
- Recommending, designing and implementing intuitive and competitive business solutions;
- Identifying business opportunities and potential growth areas for customers;
- Developing roadmaps and action plans for organizations to achieve their long-term strategic objectives;
- Assisting clients in adopting best practices.
Expectations for this job profile are typically as follows:
- Exhibit a wide range of professional knowledge and experience, used to achieve operational targets within their specific function.
- Determine methods and procedures to solve complex problems, drawing from prior experience.
- Influence colleagues within and outside their business function regarding policies and practices of the larger organization.
- Provide guidance to junior colleagues and manages major and complex projects, delegating work to ensure goals are met.
Key Requirements & Skills
1. Data Architecture & Design
Design and implement
robust, scalable data pipelines and data warehouses
using Snowflake and related tools.
Develop and maintain
complex data models
that meet performance, scalability, and reliability standards.
Define and enforce
data architecture best practices
, including naming conventions, schema design, and access controls.
2. Data Engineering & Development
Develop and optimize
ETL/ELT processes
using
Snowflake,
Snowpipe, dbt, Streams, and Tasks
.
Write high-performance
SQL queries
and implement solutions to manage compute and storage costs effectively.
Build
reusable data components
and workflows that support analytics, reporting, and machine learning use cases.
3. Performance Optimization & Monitoring
Monitor Snowflake usage and
tune performance
at query, schema, and warehouse levels.
Establish proactive monitoring and alerting frameworks for data quality and cost management.
4. Collaboration & Stakeholder Engagement
Partner closely with
analytics, BI, and platform teams
to ensure reliable data delivery for reporting and analytics.
Engage with business stakeholders to understand requirements and translate them into technical data solutions.
Required Qualifications
8 years
of professional experience in
data engineering and data warehousing
, with strong exposure to cloud-based platforms.
4+ years of specialized, hands-on experience with Snowflake
, including data modeling, performance tuning, and cost optimization.
Expert-level proficiency
in
SQL
and
strong scripting skills
in at least one programming language (Python or JavaScript preferred).
Proven experience with
modern data engineering tools
such as
Snowpipe, dbt, Streams, and Tasks
.
Demonstrated ability to
lead technical projects
and mentor team members.
Strong analytical, problem-solving, and communication skills with a collaborative, team-oriented mindset.
Desirable (Nice-to-Have) Skills
Domain Knowledge
: Familiarity with
Contact Center analytics
.
Specific Tools
: Experience with
Genesys Cloud
or
Genesys Infomart
.
BI & Cloud
: Knowledge of
AWS
,
Power BI
, and
Tableau
.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at
reasonable.accommodations@genesys.com
.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or
expression, marital
status, domestic partner
status, national
origin, genetics,
disability, military
and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
