Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Strong understanding of hardware, software and TCP/IP
networking principles Is required along with basic
knowledge of telephony and web-design principles.
•
Outstanding communication skills to team and clients.
Ability to motivate the team to adhere IT best practice,
meet IT metrics/goals and deliver outstanding customer
services and satisfaction to clients and person a consistent
basis.
•
Strong knowledge in Microsoft Office, Patch Management,
Anti-Malware, BPO Application (CMS, RTA Softphone, VPN
Citrix and such) imaging, remote assistance, anti-virus and
inventory management tools.
•
Excellent knowledge of computers (PC, Laptop and Mac)
and peripherals, with Networking and Telephony devices
knowledge.
•
Advanced working knowledge of configuring and trouble-
shooting Windows Operating System and technologies that
is integrated along with Application
•
Strong customer service orientation, good written and oral
communication skills, keen attention to details with
strategic and holistic mindset, self -motivated and directed.
•
Working knowledge of managing tickets, follow up actions
and close issues. Familiarity with ITIL Process or show
high understanding of the ITSM Process.
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Ability to provide feedback/coaching to the team and be a
Point of Contact/Resource for escalation and inquiry.
•
Understanding of Project Management Process with
experiences with IT security and audit with identity and
remediation.
•
Ability to work in a fast-paced and changing environment,
manage user expectations and potential risks.
•
Execute other assigned tasks as delegated by appropriate
management.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
