What success looks like in this role:
• Provides technical, process and operational expertise for the Business Support group.
• Works with IT engineers to understand planned implementation of new releases, gauge user impact and assisting with testing prior to release.
• Runs incident reports to analyze types of user issues and to discover root cause of common reports.
• Proactively examines potential issues prior to the logging of tickets and delivers on outcomes.
• Reviews operational tickets to evaluate the types of tickets submitted, resolved and rejected, looking for trends and opportunities to improve the team’s overall efficiency.
• Reviews ticket trends and proactively tries to foresee future needs / issues.
• Provides end-to-end support on the resolution of complex issues from problem identification, evaluation, solution generation, testing and deployment through to evaluation and issue mitigation.
• Addresses complex and challenging issues associated with hardware, software and application installation, configuration, operation and maintenance.
• Supports overall system design from a Business Support and end-user ease-of-use standpoint.
• May coordinate the activities of multiple team members.
• Ensures system hardware, software, applications and other components are maintained, upgraded and assessed on a routine and consistent basis.
You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years’ experience in area of responsibility
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.
