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L2 Support Engineer

at Sutherland

Hyderabad, India Mid Posted 2026-05-08

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About this role

• Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics. • Troubleshoot workflow, imaging, and device-level issues beyond L1 scope. • Validate network/firewall prerequisites, connectivity, and data flows. • Perform diagnostics: log analysis, workflow validation, error tracebacks. • Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents. • Author/update SOPs, KB articles, and runbooks. • Participate in RCA reviews and problem management. Required Skills: • Strong problem-solving and deep troubleshooting ability. • Understanding of radiology workflows (PACS, DICOM preferred). • Hands-on expertise with RMM tools (NinjaOne) and observability tools (Datadog/Splunk). • Knowledge of cloud concepts (AWS/GCP basics). • Strong escalation judgment and communication skills. • 3–6 years in L2 support, NOC/SRE, platform support, or medical device support. • Experience troubleshooting workflows, logs, device performance, and network issues. All your information will be kept confidential according to EEO guidelines.

How to get this job at Sutherland

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