Provide
L1 support
for Microsoft 365 incidents and service requests, ensuring timely resolution and adherence to SLA. Having hands on Experience with Windows Administration
Monitor Microsoft 365 services
using cloud monitoring tools and dashboards; analyze alerts and take proactive actions.
Need to have hand son on any one among
AWS/AZURE
Administer
users, groups, roles, and licenses
, supporting core workloads including
Exchange Online, Teams, SharePoint Online, and One Drive
.
Manage the
user lifecycle
, including onboarding, role changes, offboarding, password resets, MFA enrollment, and access troubleshooting.
Diagnose and resolve technical issues, performing
system configuration updates
and following SOPs, security policies, and incident management processes.
Collaborate with
client SPOCs and internal L2/L3 teams
to escalate complex issues and implement technical recommendations for system improvements.
Maintain
effective communication with end users
, provide timely ticket updates, follow up when needed, and consistently deliver high-quality customer service.
Prepare and update
daily/weekly status reports
, document incidents, resolutions, and contribute to knowledge base articles.
Required Skills & Qualifications
1-2 Relevant Experience
Diploma, Graduate, or Engineering qualification with strong
written and verbal communication skills
.
Willingness to work in
24/7 rotational shifts
and support end-users across time zones.
Hands-on experience with
Microsoft 365 / Office 365 administration
, including Exchange, Teams, SharePoint, OneDrive, and
RBAC / access managemen
t
Need to have hands on Experience into any one of the cloud services like AWS/AZURE
Familiarity with
Microsoft Entra ID (Azure AD)
, cloud monitoring tools (Admin Center, Service Health, Azure Monitor), and
ITSM / ticketing systems
.
Basic understanding of
system administration
, email/chat support, and troubleshooting common end-user issues.
Strong
problem-solving skills, interpersonal skills, and customer service orientation
, with the ability to work independently or in a team.
Preferred Male candidates only
At Tech Vedika, we are looking for talented individuals who want to work with driven people. Attain success while working on interesting projects with a culturally diverse group of individuals.
Perks & Benefits:
Health Insurance
Meal Vouchers
Learning Aids
Client/Customer Interactions
Working with great minds
If you want an exciting and dynamic career with unlimited growth potential, then Tech Vedika is the place for you!
