About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role Objective
The Key Account Manager is responsible for managing and growing relationships with
B2B travel partners
like travel agents, corporates, and distributors. The goal is to
drive revenue, increase bookings, and ensure partner satisfaction
.
Key Responsibilities
1. Account Management & Relationship Building
Manage a portfolio of key travel agents and corporate clients
Act as the
main point of contact
for assigned partners
Build long-term relationships through regular meetings and follow-ups
Understand partner business and align TripJack solutions accordingly
2. Sales & Revenue Growth
Drive
booking volume and revenue
from existing accounts
Identify
upselling & cross-selling opportunities
(Air, Hotels, Holidays, etc.)
Achieve monthly & quarterly targets
Work on growth plans for high-potential or low-performing accounts
3. Business Development
Onboard new travel agents or corporate clients in the assigned region
Train partners on TripJack platform and products
Promote new deals, offers, and campaigns
Expand market reach within the territory
4. Operational Coordination
Coordinate with internal teams (Air Ops, Hotels, Finance, Tech, Support)
Handle
booking issues, refunds, cancellations, escalations
Ensure smooth onboarding and activation of partners
Maintain service quality and quick issue resolution
5. Performance Tracking & Reporting
Track partner performance, revenue, and booking trends
Prepare
MIS reports, forecasts, and dashboards
Share market insights and competitor feedback with management
Required Skills
Strong
B2B sales & account management skills
Good knowledge of
air ticketing, hotels, and travel products
Excellent communication & negotiation skills
Analytical mindset (numbers, targets, reports)
Problem-solving and escalation handling
Comfortable with field sales and targets
Eligibility
2–6 years experience in
B2B travel sales / account management
Experience with travel agencies / OTAs / travel tech preferred
Knowledge of
GDS (Amadeus, Galileo, Sabre)
is an advantage
Willingness to travel locally for partner meetings
