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Key Account Manager - International

at MAPPLY

Noida, India Entry Posted 2026-03-10

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About this role

Key Responsibilities 1. Partner Engagement & Pipeline Generation (20%) Create WhatsApp group within 24 hours of account assignment Send welcome message & conduct introduction call within 24 hours Maintain structured and consistent engagement with assigned partners Drive 3–5 new applications per active partner per month Build strong relationships to ensure consistent pipeline flow 2. Application Quality & Process Management (20%) Conduct regular follow-ups for new applications & pending documents Ensure 80% of pending documents are collected within 2 weeks Maintain accurate and clear CRM comments without fail Ensure application closure within 15 days (post Sales discussion) Provide shortlisting support when required Maintain shortlisting TAT within 2 hours 3. Conversion & Revenue Impact (40%) Conduct regular COL (Conditional Offer Letter) review Achieve 75% COL to UCOL conversion (from total COL base) Liaise with partners to fulfill offer conditions Drive 80% UCO to Deposit conversion Actively work towards maximizing offer-to-deposit ratio Coordinate closely with Sales, Admissions, and Operations teams 4. Application Cancellation Control (10%) Ensure accurate shortlisting & eligibility checks before submission Maintain cancellation rate below 30% of total applications Ensure document completeness before AO submission Assess partner intent and student profile quality 5. Dormant Partner Reactivation (10%) Identify and reach out to inactive partners Reactivate 10% of dormant partner base quarterly Address partner concerns related to commission or service Coordinate reactivation strategy with Sales team Required Skills & Competencies Minimum 1 year experience in Study Abroad / Overseas Education Experience handling multiple destinations (UK/USA/Canada/Australia/Europe) Strong partner relationship management skills Excellent communication & negotiation abilities Strong understanding of admission processes & documentation CRM proficiency Ability to manage targets and revenue-driven KPIs Strong follow-up and coordination ski Preferred Profile Prior experience as KAM / Partner Success / CRO / PSO Exposure to multi-destination university applications Data-driven and conversion-focused mindset Ability to manage high-volume application pipeline

How to get this job at MAPPLY

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