JOB DESCRIPTION:
Overview
The key Account Manager reports to the India Business Manager for Toxicology. Responsible for building and maintaining strong relationships distributors and where possible the end user clients. Uses their sales, market and relationship skills to identify growth opportunities, negotiate contracts, work to resolve issues, driving business growth and client satisfaction
Responsibilities
Technical /
Operational
Possess and apply detailed product knowledge as well as thorough knowledge of client's business.
Responsible for the direct sales process, aiming at meeting and/or exceeding sales targets.
Oversees sales expansion, introduce new products/services to clients and organize visits to current and potential clients.
Submit short and long-range sales plans and prepare sales strategies utilizing available marketing programs to reach nominated targets.
Responsible for retaining long-term customer relationships with established clients.
Ensure that clients receive high quality customer service.
Inform clients of new products and services as they are introduced, migrate information to appropriate sales representative when clients have additional service needs.
Internal Systems and
Processes
Enhance knowledge of CRM Sales Force SFDC Lightening
Adherence to company’s reporting deadlines and governance
framework
Manage the development of systems and processes that ensure efficient delivery of Toxicology products and services.
Customers
Work closely with country business manager to help identify growth opportunities, sales direction
Management of end user customer and distributor relationaships
Involvement in distributor contract management.
Financial
Achieve monthly, quarterly and annual revenue
targets
Manage delegated operational expenditure to within
budget
Report weekly, monthly and annually to required internal
partners
Conduct
Ensure all activities carried out by self are in accordance with legislative employment policies, health & safety requirements and corporate policy
Promote a standard of excellence for quality and customer focus at
Abbott
Promote awareness of compliance requirements throughout the
organisation
Uphold Abbott’s Code of Business
Conduct
Live our Abbott Values – Pioneering, Achieving, Caring,
Enduring
Reporting
to
Business Manager Toxicology India
Qualifications
and Experience
Essential
Education level - Associates
Degree (± 13 years)
Min 3 Years of experience in a similar role, preferably within medical device or consumable sales or security/police sales.
Desirable
Post Graduate Business
qualification
Knowledge of Toxicology industry and major
participants
Competencies
and Attributes
Technical /
Operational
Negotiation
skills
Experienced in working with Global or Regional Marketing or Commercial Excellence.
An innovative solutions developer and
provider
Proven ability to develop relationships at all levels of an
organization
Proficient in current marketing practices and
principles
Well-developed written and verbal communication
skills
Highly
developed
presentation
skills
Internal Systems and
Processes
Proficiency in SalesForce.com & PowerBI: highly regarded
Ability to utilise business software e.g. MS Office, MRP systems, CRM systems
Ability to plan and prioritise work according to business needs and change focus when required
Customers and external
stakeholders
Strong
interpersonal
communication
skills
Highly competent oral and written communication
skills
Highest levels of integrity and
diplomacy
Capacity to maintain the highest levels of confidentiality internally and
externally
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Sales Force
DIVISION:
TOX ARDx Toxicology
LOCATION:
India > Bangalore : Thungs Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 100 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
