We are looking for a Junior Enterprise Onboarding Engineer to join our growing global team at Sectigo.
Junior Enterprise Onboarding Engineer role is responsible for supporting the onboarding of enterprise customers onto Sectigo’s PKI and Certificate Lifecycle Management platforms in production environments. This is a customer-facing role where the individual will interact directly with enterprise customers to support onboarding activities, provide technical guidance, and ensure successful implementation of Sectigo solutions. The role requires strong communication skills, ownership, and the ability to work in a structured, process-driven environment. The Onboarding Engineer will collaborate closely with Sales Engineering, Support, and Product teams to support post-sales onboarding and help translate customer requirements into practical implementation steps.
This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam.
Here are the core functions, responsibilities, and expectations for this role:
Support onboarding of enterprise customers by executing onboarding tasks and configurations in production environments.
Participate in customer-facing meetings, providing updates and supporting technical discussions.
Assist in translating customer technical requirements into clear implementation steps.
Work closely with Sales Engineering, Support, and Product teams to ensure onboarding requirements are understood and delivered.
Follow established onboarding processes, documentation, and best practices consistently.
Troubleshoot onboarding-related technical issues and escalate appropriately when required.
Maintain accurate documentation of onboarding activities, configurations, and customer environments.
Ensure all onboarding activities are properly tracked in internal systems (e.g., Jira, Salesforce, Confluence).
Support basic automation and integration use cases using APIs or standard tools where applicable.
Take ownership of assigned onboarding tasks and ensure timely and accurate completion with minimal supervision.
Contribute to process improvements and internal documentation.
Additional tasks associated with this position may be assigned in response to company initiatives and business needs.
Education:
Bachelors or college degree in business and/or technical related field or equivalent experience is strongly preferred.
Experience & Background:
Minimum of 1+ years of experience in a
customer-facing technical role
(onboarding, implementation, technical support, or similar) is required. 3-5 years of direct experience is strongly recommended.
Experience supporting
enterprise or B2B customers
in a structured delivery environment is required.
Technical Skills:
Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, IP addressing) with ability to apply them in troubleshooting.
Hands-on experience with Windows and/or Linux environments.
Basic understanding of SaaS platforms and cloud-based systems.
Customer & Communication Skills:
Strong verbal and written communication skills in English.
Ability to clearly explain technical concepts to both technical and non-technical stakeholders.
Ability to manage multiple tasks and priorities in a structured, deadline-driven environment.
Behavioral Expectations:
Demonstrates ownership and accountability for assigned tasks.
Comfortable working in a process-driven environment with defined workflows.
Proactive in identifying issues and seeking guidance when needed.
Ideal Candidate Profiles, Talents, and Desired Qualifications:
Exposure to PKI, SSL/TLS, certificates, or security concepts.
Experience with cloud platforms (AWS, Azure, GCP).
Familiarity with APIs and basic scripting (Python, Bash, PowerShell).
Experience with tools such as Jira, Salesforce, or similar systems.
Understanding of automation or DevOps concepts.
Relevant certifications (Microsoft, Linux, Cloud, Security).
Additional languages (French, Spanish, German, etc.
Key Competencies:
Strong willingness to learn and grow in a technical environment.
Ability to follow structured processes while adapting to new situations.
Effective collaboration with cross-functional teams.
Clear and professional communication with both technical and non-technical stakeholders.
Accountability and ownership of assigned tasks.
Sectigo is an Equal Opportunity Employer.
At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.
Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.
Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:
To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.
Global team. Global reach. Global impact.
At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.
