Jira Administrator

Role: Jira Administrator Location: India, Remote Experience: 4 Years Algoworks www.algoworks.com About the company Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.   For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.   At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.   Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.   Follow the video below to know about u! Clipchamp Role overview We are looking for an experienced Jira Administrator with strong hands-on expertise in Jira Software, Jira Service Management, and Confluence. The ideal candidate will be responsible for administering, configuring, customizing, and optimizing Atlassian tools to support business processes, agile teams, service operations, and cross-functional collaboration. Key responsibilities: Administration of Jira and Tempo, ensuring the effective operation of business-critical functions such as accurate time tracking, timesheet compliance, and alignment with billing and revenue recognition processes. Administer, configure, and maintain Jira Service Management, and Confluence Cloud environments. Design and enforce Jira governance standards across all delivery teams, ensuring consistency and best practices in project configuration and setup. Create and manage projects, workflows, issue types, schemes, permission schemes, automation rules, and custom fields. Confident and comfortable in working with multiple teams like delivery, HR, finance and senior executives. Play a key role in integrations by collaborating across teams to design, implement, and support integrations between enterprise applications such as Jira, Salesforce, NetSuite, Keka, and related systems. Build and manage Jira Service Management portals, request types, forms, SLAs, queues, and automation. Develop and maintain executive-level dashboards and reports, including but not limited to timesheet compliance, billed utilization, planned versus actual burn, revenue leakage, and delivery performance metrics, to support informed leadership decision-making. Manage Atlassian user access, groups, roles, and integrations with identity providers (SSO, SCIM, Okta/AD). Install, evaluate, and administer Atlassian Marketplace apps. Provide user support, troubleshooting, documentation, and regular training sessions for teams. Partner with cross-functional teams to drive continuous improvements in the Atlassian ecosystem. Qualifications required: 4+ years of hands-on experience as a Jira Administrator (Cloud preferred). Strong understanding of agile and ITSM processes (Scrum, Kanban, SLAs, incident/change management). Expertise in Jira project configuration: workflows, screens, schemes, custom fields, permissions, and notifications. Experience with Jira Service Management portals, queues, SLAs, and automation. Good knowledge of Atlassian Automation, including JSON/Smart Values. Familiarity with Confluence administration and space management. Good understanding of user management, Atlassian Access, SSO, and security best practices. Ability to troubleshoot complex Jira issues and collaborate effectively with stakeholders. Good to have skills: Experience with marketplace apps like Tempo, EazyBI, ScriptRunner, etc. Exposure to REST APIs for integrations or automation. Experience working with Jira Server/Data Center (onprem) versions. Hands-on experience with Jira onprem to Cloud migration projects. Atlassian Certifications (ACP-120, ACP-620, ACP-520) are a strong plus. Must have skills: 4+ years of Jira Administration experience with Jira Software, Jira Service Management, and Confluence. Strong expertise in Jira configuration, workflows, permissions, automation, and governance. Experience with Jira Service Management portals, SLAs, queues, and ITSM processes. Knowledge of Atlassian Access, user management, SSO, security, and stakeholder collaboration. Desired attributes: Natural storyteller: Should be able to communicate. Clarity-driven: Passion for making complex systems understandable and actionable through design. Creative problem solver: Finds innovative ways to represent uncertainty, probability, and AI-driven insights. Detail-oriented: Obsessive about legibility, spacing, consistency, and reducing noise in data presentation. Standardized solutions. Collaborative communicator: Able to explain design rationale clearly and build alignment with both technical and non-technical stakeholders. Adaptive and curious: Energized by ambiguity, thrives in multi-source data environments, and eager to explore new tools and methods. Interview process 2 rounds of discussion.