Job Role: IT Solution Engineer (Monitoring Engineer)
Experience:
3+ Years
Location:
Hyderabad, India
Work Mode:
Work from Office
Shift:
24×7 Rotational Shifts
Role Overview
The Monitoring Engineering team is responsible for architecting, deploying, and supporting enterprise monitoring and log management solutions across hybrid environments. These solutions span proprietary platforms as well as industry-leading observability, visualization, and real-time analytics tools.
As an
IT Solution Engineer I
, you will configure and optimize monitoring systems to ensure infrastructure and applications meet defined service-level agreements (SLAs) and security standards. You will collaborate closely with Engineering, Development, and Service teams to understand requirements and deliver scalable monitoring solutions.
Key Responsibilities
Design, implement, deploy, and maintain monitoring and log management solutions
Configure monitoring tools for high availability across applications, servers, databases, and network components
Partner with cross-functional teams to define and fine-tune alert thresholds and monitoring strategies
Support incident management by analyzing alerts, validating monitoring accuracy, and improving detection mechanisms
Develop scripts (Python, Bash) for automation, integrations, and system enhancements
Research, evaluate, and integrate third-party tools (cloud, databases, container platforms)
Create dashboards, reports, and visualizations for operational insights
Analyze large datasets and logs to identify patterns, anomalies, and potential risks
Document system configurations, processes, and best practices for monitoring solutions
Troubleshoot issues using log analysis, system metrics, and network tracing techniques
Required Skills & Qualifications
Strong analytical and problem-solving skills with attention to detail
Ability to adapt to evolving technologies and dynamic environments
Good understanding of IT processes and operational workflows
Strong organizational and time management skills with the ability to handle multiple tasks
Effective communication skills (written and verbal)
Ability to collaborate in a team-oriented environment
Willingness to work in flexible hours or on-call support when required
Preferred Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
Hands-on experience with scripting (Python, Bash)
Familiarity with version control systems (Git)
Experience with containerization technologies (Docker, Kubernetes)
Knowledge of SQL and time-series databases
Understanding of networking fundamentals and security concepts
Exposure to Windows and Linux server environments
Experience with ITSM tools such as ServiceNow or BMC Helix
Understanding of Incident and Change Management processes (ITIL)
Working knowledge of cloud platforms such as AWS or GCP
Good to Have
Experience with observability tools (monitoring, logging, APM platforms)
Exposure to automation and DevOps practices
Industry certifications (AWS, CompTIA, Cisco, ITIL)
