Powering the agentic revolution in travel.
Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
IT Operations Analyst I
Responsible for Operational Stability Sabre Applications
Provides requirements/monitors System Performance and Capacity Monitoring
Leads Incident Management and
is responsible for
driving incidents to
resolution.
Responsible for Production Readiness/Production & for Operational Documentation
Advising and collaborating with our architecture and product development team on technical hardware and software issues.
Manages outage and emergency situations with datacenter and application
staff
Ensuring platform availability and addressing operational issues as they arise
in accordance with
internal and customer
SLA’s
Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
Coordinating infrastructure maintenance and upgrades with our
Application
teams
Maintain platform and applications documentation and document
Runbooks
Work on automation of operational procedures and workflows with prior scripting experience
Develop instrumentation for aiding monitoring
and to
action alerts received in OCC.
Work with operational team(s) and systems owners in
identifying
opportunities
of
automation.
Work in shifts with 24/7 support environment
Respect and apply the Sabre ITIL processes & Respect of Service Levels
EXPERIENCE:
Minimum
2
-
3
years related experience in Command Center or NOC
environments
Understanding of Operations and Platform Support in Dev Ops
Knowledge in IT Service Management and Service
Now
Strong background in working in a critical production support 2
4x
7 environment.
Strong background in technical support and L1 support.
Excellent written and verbal communication
skills
Nice to have:
Experience with supporting platforms in SAAS environments
Experience with Cloud hosted applications such as AWS
, Google, Azure
Experience with
Windows,
Linux, RedHat trouble
shooting
E
xperience in working with
technical
teams and OEM vendors for
suppor
t
EDUCATION:
Bachelor's
degree or equivalent and
2
-
3
years of similar work experience.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
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