We are seeking an experienced
IT Helpdesk Engineer
to maintain and develop new infrastructure that helps us support building innovative and scalable software solutions that improve our patient, clinician, and payer experiences. As the IT Helpdesk Engineer, you will ensure that best practices are followed across the IT team and that robust, secure, and efficient infrastructure is delivered. The right person will have a passion for solving complex problems in a highly collaborative environment.
Primary Responsibilities:
Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Take responsibility for projects and solutions within the larger business initiative
Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace
Enable faster and smarter business processes, and develop analytics for meaningful insights
Work with internal and external partners to communicate project status, activities, and achievements
Diagnose and resolve hardware problems; install and configure hardware systems and
peripherals; perform maintenance on hardware devices; coordinate repairs with
vendors; maintain equipment inventory.
Investigate system problems and provide solutions.
Create documentation and maintain a knowledge base.
Participate in testing and evaluating hardware, research product information and
specifications; research automation tools and automate manual tasks wherever necessary.
Use sound troubleshooting methods and follow industry best practices and division.
guidelines.
Process Adherence: Follow and enforce the established triage and documentation processes, serving as a role model for teammates.
Team Leadership: Act as a mentor and guide for Level I and 2 technicians, aiding in their technical and professional development.
Onsite Support: Willingness to travel to office for onsite support as needed. Reliable transportation is a must.
Knowledge and Skill Requirements:
Educational Qualification: A degree in computer science or a related field.
Experience: At least 5+ years of relevant service as an IT Specialist/Support Engineer
Ticketing Systems: Experience with Freescout, JIRA, Zendesk or similar
Leadership Skills: Demonstrated ability to lead and mentor, irrespective of job title.
Communication Skills: Excellent written and verbal communication abilities.
Problem-Solving: Advanced problem-solving and troubleshooting skills.
Cultural Fit: Alignment with our corporate culture and values.
Certifications: Familiarity with ITIL v3, and CompTIA A+ certification is a plus.
Tech Stack: Meraki, Cato, Microsoft, ManageEngine, DropSuite, Apple Business Manager, Mimecast, SentinelOne, Dialpad, RingCentral,
Network Management, MDM, Asset Management.
Additional Considerations:
Team Collaboration: Ability to work well in a team setting and collaborate across departments.
Adaptability: Openness to learning new technologies and methodologies. Wiling to work in shifts.
Accountability: Takes responsibility for actions and follows through on commitments.
About
Woundtech:
Woundtech is a leader in specialized wound care, providing patients with cutting-edge treatment when and where they need it most, including in the comfort of their homes. Our solutions reduce the time to treatment, accelerate healing, and significantly lower costs for both patients and providers. We strive for better patient outcomes, fewer hospitalizations, and minimized amputations.
At Woundtech, we are transforming healthcare by building platforms and algorithms that enhance clinical outcomes and streamline the patient and provider experience. You’ll be part of a team solving complex problems in clinical advancement and logistics that are shaping the future of HealthTech.
We foster a highly collaborative culture where every team member’s impact is felt daily. Learn more about us at
http://www.woundtech.net
.
Job Type: Full-time
Location: Hybrid Role
