About Us:
At Ugaoo, we’ve always believed plants are more than décor — they’re companions, healers, and reminders of what truly matters. What began as a small idea sparked by a plant on a windowsill has grown into India’s leading gardening brand, backed by marquee investors like DSG Consumer Partners and V3 Ventures. From our 25-acre farm in Talegaon to a thriving D2C store and retail presence across Pune, Mumbai, and Bangalore — we’re building an ecosystem that brings nature closer to homes, offices, and communities.
About the Role:
Ugaoo is looking for a proactive and detail-oriented IT & Admin Specialist to support smooth day-to-day operations across multiple locations. This role combines IT support, asset management, vendor coordination, and administrative operations to ensure all teams have the infrastructure, tools, and support needed to work efficiently.
The ideal candidate is hands-on, organized, and capable of managing both technical troubleshooting and administrative coordination in a fast-paced environment.
Key Responsibilities:
IT Operations & Support
Manage IT assets including laptops, desktops, printers, routers, and peripherals across all locations.
Maintain accurate records of IT inventory, asset allocation, movement, repairs, and lifecycle status.
Provide first-level troubleshooting support for hardware, software, network, and user access issues.
Coordinate with internal teams and external service providers for issue resolution and system maintenance.
Ensure timely setup of devices, user onboarding, and basic IT readiness for new employees.
Asset Management
Maintain centralized asset data and documentation with regular audits.
Track warranties, AMCs, renewals, and repair history of devices and equipment.
Recommend replacements, upgrades, or procurement based on usage and condition.
Vendor Management
Coordinate with IT vendors, maintenance partners, transport vendors, and other service providers.
Raise service requests, follow up on pending issues, and ensure SLA adherence.
Compare quotations, maintain vendor records, and support cost-effective procurement.
Transportation & Administrative Coordination
Manage transportation arrangements for staff movement, deliveries, or business requirements.
Coordinate travel/logistics schedules with internal stakeholders and vendors.
Support office administration activities including facility coordination, maintenance follow-ups, and general operational support.
Data & Reporting
Generate periodic reports on asset utilization, pending issues, transportation usage, and vendor performance.
Maintain clean and accurate operational data for management review.
Required Skills & Qualifications:
Bachelor’s degree in IT, Administration, Operations, or related field.
2–5 years of experience in IT support, office administration, or operations coordination.
Good understanding of IT hardware, networking basics, and troubleshooting processes.
Strong skills in Excel / Google Sheets and data management.
Excellent coordination, follow-up, and multitasking abilities.
Strong communication and vendor management skills.
Ability to travel between locations if required.
Join us, and help shape the future of gardening and grow with us, because Plants Grow People.
