The impact that you will be making
Senior AI Success Consultant is the functional powerhouse for post-go-live accounts in Retail Planning, Demand Planning, Replenishment, Distribution Requirements Planning (DRP), and Inventory Management.
You own functional issue resolution, change request delivery, ticket triage & SLA adherence, and mentorship of junior consultants. You are the bridge between planners and Impact Analytics’ Agentic AI engine—ensuring solution uptime, usability, and continuous improvement.
What this role entails
Functional Ownership & Issue Resolution
Serve as owner for functional tickets (configuration, workflow, data accuracy)
Diagnose and resolve post-go-live defects in Demand, Replenishment, DRP, and Inventory modules within SLA
Validate end-to-end workflows for demand & replenishment planning solutions
Change Request & Enhancement Delivery
Lead CR scoping, estimation, and configuration
Deliver platform patches, hotfixes, and minor upgrades with zero downtime impact
Author functional specs for post go-live enhancements
Customer Communication & SLA Management
Own daily/weekly ticket updates to customer planners and IT teams
Host functional deep-dive sessions during QBR prep (root-cause, resolution path, prevention)
Maintain SLAs for system availability and incidents
Team Leadership & Knowledge Transfer
Mentor Customer Success Consultants on best practices, debugging, and AI-agent tuning
Build and maintain knowledge repository (KB articles, runbooks, regression test packs)
Drive internal process improvements based on recurring ticket patterns
What lands you in this role
5-8 years in post-go-live support / functional consulting for supply chain SaaS (Blue Yonder, o9, Kinaxis, Anaplan, SAP IBP, etc.)
Hands-on expertise in Demand Planning, Replenishment, DRP, and Inventory Optimization workflows
Proven ability to configure and debug planning engines (SQL, MDX, data pipelines, simulation)
Track record of resolving 500+ functional tickets with > 95 % CSAT
Experience leading change requests end-to-end (Scope → Config → UAT → Deploy)
Exposure to Agentic AI / autonomous planning agents (o9, Kinaxis, Blue Yonder, etc.)
Certification in APICS CSCP, o9, Kinaxis, Blue Yonder planning products
Basic scripting (Python, R) for ad-hoc analytics
Customer-first communicator – clear, concise, proactive
Mentorship mindset – patient teacher, process evangelist
Thrives in high-volume, high-visibility support environments
What we offer
An opportunity to be part of a high growth Startup that is building the best enterprise SaaS products for retail and brands.
Opportunity to quench your thirst for problem-solving, experimenting, learning, and implementing innovative solutions.
A flat, collegial work environment, with a work hard, play hard attitude.
A platform for rapid growth if you are willing to try new things without fear of failure.
Remuneration that is best-in-class with generous health insurance and benefits
Ownership of the role and an ability to define your own growth and chart your own course.
About Impact Analytics
Impact Analytics
™ (Series D Funded) de
livers AI-native SaaS solutions and consulting services that help companies maximize profitability and customer satisfaction through deeper data insights and predictive analytics. With a fully integrated, end-to-end platform for planning, forecasting, merchandising, pricing, and promotions, Impact Analytics empowers companies to make smarter decisions based on real-time insights rather than relying on last year’s inputs to forecast and plan this year’s business. Powered by over one million machine learning models, Impact Analytics has been leading AI innovation for a decade, setting new benchmarks in forecasting, planning, and operational excellence across the retail, grocery, manufacturing, and CPG sectors.
In 2025, Impact Analytics is at the forefront of the Agentic AI revolution, delivering autonomous solutions that enable businesses to adapt in real time, optimize operations, and drive profitability without manual intervention
. Here’s a link to our website:
www.impactanalytics.co.
Some of our accolades include:
Ranked as one of America's Fastest-Growing Companies by
Financial Times
for five consecutive years:
2020-2024
.
Ranked as one of
America's Fastest-Growing
Private Companies by
Inc. 5000
for seven consecutive years:
2018-2024
.
Voted
#1
by more than 300 retailers worldwide in the
RIS Software LeaderBoard 2024
report.
Ranked
#72
in America’s Most Innovative Companies list in
2023—by Fortune
— alongside companies like
Microsoft, Tesla, Apple, IBM,
etc.
Forged a
strategic partnership with Google
to equip retailers with cutting-edge generative AI tools.
Recognized in multiple
Gartner reports
, including
Market Guides and Hype Cycle
, spanning assortments, merchandising, forecasting, algorithmic retailing, and Unified Price, Promotion, and Markdown Optimization Applications.
Economic Times
News about our funding can be accessed
here.
