The impact that you will be making
In this high impact role, you will be the frontline functional analyst supporting post-go-live accounts in Demand Planning, Replenishment, Distribution Requirements Planning (DRP), and Inventory Management Solutions
You own ticket triage, data validation, configuration support, and customer communication—ensuring rapid resolution, accurate workflows, and smooth daily operations of Impact Analytics’ Agentic AI platform.
What this role entails
Ticket Triage & Resolution
• Own inbound technical and functional tickets via internal customer ticketing system (data errors, forecast anomalies, replenishment misfires, DRP exceptions)
• Perform root-cause analysis using logs, SQL queries, and AI-agent audit trails
•Resolve 70 %+ of tickets at L1; escalate cleanly to Senior Consultant with full context R
Configuration & Change Support
• Execute pre-approved configuration changes (safety stock rules, lead-time updates, ABC/XYZ classification) |
• Validate data loads (POS, inventory, shipments) and flag anomalies before AI processing
• Support UAT for minor change requests under Senior Consultant guidance
Customer Communication
• Provide daily ticket updates and weekly status summaries to customer planners
• Host functional walkthroughs during onboarding of new usersH
• Document resolution steps in KB for reuse and training
Continuous Learning & Contribution
• Complete Impact Analytics Agentic AI Certification within 90 days
• Shadow Senior Consultants on QBR prep and value tracking
• Contribute to regression test packs and runbooks
What lands you in this role
2–5 years in functional support / business analysis for supply chain SaaS (Blue Yonder, o9, Kinaxis, Manhattan Associates, Anaplan, etc.)
Hands-on experience with Demand, Replenishment, Distribution Requirement Planning, or Inventory modules
Working knowledge of SQL, Python, Rust and Excel
Proven ability to manage 50+ tickets/month with > 90 % SLA
Bachelor’s in Engineering, Supply Chain, or related field
Exposure to cloud SaaS support (AWS/GCP monitoring, log analysis)
Familiarity with AI-driven planning outputs (forecast explainability, anomaly detection)
Certification: Supply Chain Planning Certifications on Blue Yonder, o9, Kinaxis or similar products
Clear written & verbal communicator – customer emails, ticket notes
Detail-oriented with strong follow-through
Team player eager to learn from seniors and contribute to process improvement
What we offer
An opportunity to be part of some of the best enterprise SaaS products to be built out of India.
Opportunities to quench your thirst for problem-solving, experimenting, learning, and implementing innovative solutions.
A flat, collegial work environment, with a work hard, play hard attitude.
A platform for rapid growth if you are willing to try new things without fear of failure.
Competitive base + bonus, health coverage, learning budget, unlimited coffee & fresh fruit.
About Impact Analytics
Impact Analytics™ (Series D Funded) is the leader in
Agentic AI for retail and CPG planning
. Our AI-native platform empowers global brands to
plan smarter, assort faster, optimize inventory, and price with precision
. With
$2B+ in client value delivered
,
60% reduction in lost sales
, and
2M+ machine-learning models
, we help enterprises turn data into decisive action. In 2025, Impact Analytics is at the forefront of the
Agentic AI revolution
, delivering autonomous solutions that
enable businesses to adapt in real time, optimize operations, and drive
profitability without manual intervention. Here’s a link to our website:
www.impactanalytics.co.
Some of our accolades include:
Ranked as one of
America’s Fastest-Growing Companies
by
Financial Times
for
five
consecutive years: 2020–2024.
Ranked as one of
America’s Fastest-Growing Private Companies
by
Inc. 5000
for
seven
consecutive years: 2018–2024.
Voted #1 by more than 300 retailers worldwide in the
RIS Software LeaderBoard
2024 report.
Ranked
#72
in
America’s Most Innovative Companies
list in
2023
—by
Fortune
—alongside companies like Microsoft, Tesla, Apple, IBM, etc.
Forged a
strategic partnership with Google
to equip retailers with cutting-edge generative AI tools.
Recognized in multiple
Gartner reports
, including
Market Guides
and
Hype Cycle
, spanning assortments, merchandising, forecasting, algorithmic retailing, and Unified Price, Promotion, and Markdown Optimization Applications.
