About Roles and Responsibilities
● Responsible for leading all delivery related operations. Leading last mile deliveries of all
cities in the country.
● Enhancing the customer experience
● Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth
operations.
● Monitor supplier performance to assess the ability to meet quality and delivery
requirements.
● Improves customer service quality results by studying, evaluating, and redesigning
processes.
● Establishing and communicating service metrics; monitoring and analyzing results;
Implementing changes
● Support the leadership role in building strategy and business plans for aggressive
partner acquisition, helping Smytten become a leader in the luxury/premium space in
India.
Skills & Experience
● MS-Excel
● Ability to listen and active problem-solving skills
● Good interpersonal skills
● Ability to handle pressure
● Ability to multitask, prioritize, and manage time effectively
● Strong communication skills
Experience
● Background in management, operations, and leadership.
● Ability to build consensus and relationships among managers, logistics partners, customers and employees.
● Excellent management, communication and reporting skills.
● Substantial understanding of financial management.
● Basics of Microsoft Excel.
● Problem Solving and Handling stressful and complicated situations.
Qualifications
● Bachelor’s degree in operations management or similar area.
