About Medhavi Skills University
Medhavi Skills University (MSU) is a government-notified private State Skills University established under a State Act in Sikkim in 2021, dedicated to advancing quality skill-integrated higher education and entrepreneurship. Recognised by the UGC and aligned with the National Education Policy (NEP) 2020, MSU is a pioneer in converging the skilling ecosystem with formal higher education through its “Industry as Campus” model. The University collaborates extensively with industries and Skill Development Institutes to deliver work-integrated degree programs embedding structured on-the-job training within the curriculum. MSU is a recognised Awarding Body under NCVET, empanelled with DGT, and serves as an anchor university partner with NSDC and the PMU of NSDC International
collectively reinforcing its demand-driven, industry-co-led academic framework.Ranked 4th among India’s Top Skill Universities in the Outlook ICARE Rankings 2025 and supported by over 11 defence partnerships along with multiple national recognitions, MSU stands among India’s leading skill-integrated higher education institutions.
For more information, visit
https://www.msu.edu.in/
About Medhavi Group:
Established in 2013, Medhavi Group is a unified ecosystem comprising MSU and various skill promoting organisations, dedicated to advancing skill development, vocational training, and industry integrated higher education. With a strong outcome-driven approach, the Group has trained over 6 lakh learners, achieving more than 70% employability outcomes, and currently supports 20,000+ active students across its diverse programs. Medhavi Group continues to bridge the gap between education and employment by building scalable, industry-aligned talent pathways across India. Work Integrated Skill based Higher Education (WISE) is Medhavi’s flagship industry-integrated initiative built on the principle of “Industry as Campus.” It combines academic learning with structured on-the
job training, ensuring students graduate with real work experience and industry-ready skills. Through deep, outcome-driven partnerships with over 300+ leading industry and skill partners across 26+ sectors including Hyundai, Mahindra, IHG Group, Nephroplus, Barbeque Nation, Nexus Select Malls, ClassPlus, Tata Electronics, Marriott, ITC, and others- WISE enables learners to acquire role- specific competencies directly within live business environments. WISE creates a demand-driven talent pipeline for industries that enhances employability, improves workforce productivity, and bridges the industry skill gap.
For more information, visit
https://msu.edu.in/wise/
Role Overview:
The Intern/Management Trainee will be responsible for managing the university’s central helpline number, handling inbound and outbound calls, responding to queries from prospective students, current students, parents, government officials, industry partners, and the general public. The role involves providing accurate information, resolving concerns, and ensuring prompt escalation to relevant departments when needed.
Key Responsibilities:
• Handle incoming calls through the university helpline number in a professional and courteous manner.
• Address queries related to: -
Admissions
– program details, eligibility, application process, important dates, scholarships, etc.
Existing Students
– academic schedules, examination details, results, grievances, certificates, etc.
Collaborations
– partner institutions, industry tie-ups, MoUs, internships, training programs.
Government/Official Communication
– responding or routing calls from regulatory bodies, departments, or officials.
General Information
– campus details, facilities, contact points, events, etc.
Record all queries and complaints in the call log system accurately and maintain proper documentation.
Coordinate with internal departments to route calls or follow up for query resolution.
Provide timely callbacks or email responses when required.
Escalate complex or unresolved issues to the concerned department promptly.
Support mass communication activities such as broadcasting important notices or updates.
Ensure adherence to university communication protocols and maintain confidentiality.
Contribute to the continuous improvement of the customer service through feedback and suggestions.
Qualifications & Skills Required:
Pursuing or Qualified Bachelor’s Degreein any discipline
0-1 year of experience in a customer support or front-desk role, preferably in the education sector or service industry.
Excellent verbal communication skills in English, Hindi, Bengali
Strong listening skills, patience, and a customer-centric approach.
Basic computer skills (MS Office, email, CRM tools).
Ability to handle pressure and multitask efficiently.
Professional and empathetic telephone etiquette.
What We Offer
Opportunity to architect and scale a future-focused, industry-integrated higher education ecosystem.
Competitive compensation with performance-linked incentives.
Leadership role in a rapidly growing national skills and university platform.
A collaborative, mission-driven environment.
The opportunity to create a measurable impact on employability and workforce transformation at scale.
How to Apply
Interested candidates should submit a resume and cover letter detailing their qualifications and experience at careers@msu.edu.in at earliest possible.
Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
