Key Responsibilities:
Data Collection:
Gather data from various sources, including monthly SLA reporting, Raw data files, BI Dashboards, Transformation benefits.
Data Analysis:
Analyze SLA data / Transformation benefits to identify patterns, and insights that can help propose changes on SLA metrics as well as to control Transformation project benefit realization.
Reporting:
Generate and present reports on SLA performance, Transformation benefits including metrics such as CSAT/resource utilization and Benefit realization.
Documentation:
Prepare and maintain documentation related to data analysis processes and findings.
Education:
Bachelor’s degree in related field. | Fresher
Skills and Qualifications:
Technical Skills:
Proficiency in data analysis tools and software (e.g. MS Word, Excel, PowerPoint, Power BI, MS Access, Copilot etc.).
Analytical Skills:
Strong ability to analyze complex data sets and generate actionable insights.
Communication Skills:
Excellent verbal and written communication skills to present data findings effectively.
Stipend: 15k / month
Work mode
: Hybrid
