Job Description – Cash Application SME (BAII / Assistant Manager Equivalent)
Job Summary
The Cash Application SME (BAII level) is responsible for overseeing and executing
accurate and timely application of customer payments
, resolving complex cash application issues, and providing subject matter expertise to support OTC processes. The role requires strong analytical capability, leadership skills, and the ability to collaborate with cross‑functional stakeholders to ensure financial accuracy and compliance.
Key Responsibilities
Act as
SME for Cash Application
, handling complex and high‑value customer accounts
Review and apply customer payments (Wire, ACH, Check, Lockbox) accurately and within SLA
Investigate and resolve
unapplied, misapplied cash, short payments, and deductions
Coordinate with
Collections, Billing, Credit, Revenue, and Client teams
to resolve discrepancies
Perform and approve
credit applications, re‑applications, adjustments, and write‑offs
as per policy
Support
month‑end close activities
, reconciliations, and audit requirements
Ensure compliance with
SOX controls, internal policies, and documented procedures
Provide guidance, mentoring, and functional support to Cash Application analysts
Identify process improvement opportunities and support automation or standardization initiatives
Act as point of escalation for
client queries, internal stakeholders, and leadership
Maintain accurate documentation and process knowledge repositories
Qualifications & Experience
Bachelor’s degree in
Commerce, Accounting, Finance, or related discipline
6–9 years of experience
in Cash Application / Accounts Receivable / OTC
Prior experience in an
SME or supervisory role
preferred
Strong understanding of
payment application, AR accounting, deductions, and reconciliations
Hands‑on experience with
ERP systems (Workday, Oracle, SAP, or similar)
Experience supporting
US or global clients
is preferred
Excellent analytical, communication, and stakeholder management skills
Key Skills
Cash Application & AR Accounting
SME / Escalation Handling
OTC Process Excellence
Payment Reconciliation
Unapplied Cash Resolution
ERP / Workday Finance
SOX & Audit Compliance
Team Guidance & Knowledge Support
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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