Maintenance of SAP System (POE) for Chakan, Manesar and Sanand locations of RBIC.
Co-Ordination and implementation of SAP change requests and up-gradations to SAP
System
Execute and Implement IT projects (ex: POE, S/4 HANA, BMLP etc)
Strengthening Key user community
Knowledge management of SAP processes @ RBIC through development of “SAP Key
Manage user roles and access
Ensure compliance with security policies
Resolve authorization errors
Handle user-reported issues (tickets) via tools like ServiceNow or Jira
Analyze errors in SAP modules (FI, MM, SD, etc.)
Provide quick fixes or workarounds to ensure business continuity
Prioritize issues based on severity (critical, high, medium, low)
Guide end-users on SAP processes
Provide functional support (how to use transactions)
Create user manuals or SOPs
Conduct training sessions when needed
BE/ B Tech/ or any Graduation with 4-8 Years of Experience.
Key Skills Required:
SAP module expertise (FI/MM/SD/PP etc.)
Basic knowledge of SAP ABAP
Analytical & troubleshooting skills
Communication & stakeholder management
Understanding of business processes
SAP Role Management
KPIs linked to policy deployment :
SAP SLA Compliance
SAP Incident Volume Trend reporting and monitoring
SAP Root Cause Resolution Rate
User Satisfaction Score (CSAT)
